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CB Subs RC2 - cannot checkout

  • Jacob
  • Jacob
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9 years 7 months ago #261401 by Jacob
CB Subs RC2 - cannot checkout was created by Jacob
Any type of action such as proceeding to payment step or trying to process a coupon sends us to a page with this error:

Please complete the username and password fields.

The user is still logged in at this point.

I found some info about CB Connect, though installed it is unpublished at the moment.

The URL it redirects to (which shows the message is)

index.php?option=com_comprofiler&Itemid=140&cbpact=saveeditbasketintegration&cbpbck=533fc5bd514fef577f0802a2aa071f3ad5d752d09cd1281b0104e7ce&cbpbskt=344&cbpintegration=promotion&lang=en&plugin=cbpaidsubscriptions&view=pluginclass

Joomla Development and Support since 2005

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  • krileon
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9 years 7 months ago #261428 by krileon
Replied by krileon on topic CB Subs RC2 - cannot checkout
Check for 3rd party User or System plugins and disable them 1 by 1. This is usually cased by a 3rd party User plugin acting on user store.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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  • Jacob
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9 years 7 months ago #261650 by Jacob
Replied by Jacob on topic CB Subs RC2 - cannot checkout
Kyle, issue was this system plugin:

"Community Builder System plugin"

Which is now even more confusing as it is a CB plugin?

Joomla Development and Support since 2005

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  • krileon
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9 years 7 months ago #261677 by krileon
Replied by krileon on topic CB Subs RC2 - cannot checkout
That's stopping CB from properly loading. I can't see how that's a cause of your issue. The message it self is from CBs login API. Something is trying to trigger a login. Maybe CB Auto Actions trying to do an auto login after registration?


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in or Create an account to join the conversation.

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