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Error Message after Renewal

9 years 6 months ago #262288 by debthornell
Error Message after Renewal was created by debthornell
After renewal this message pops up. (attachment) If they click again it saves.
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9 years 6 months ago #262294 by krileon
Replied by krileon on topic Error Message after Renewal
Joomla version? CB version? CBSubs version? That receive_html database column doesn't exist in CB or CBSubs so something is trying to query for it. Ensure _users database table wasn't modify. Also check CBSubs SQL Actions usages on your plans to ensure you're not trying to query for a column that doesn't exist. Also check CBSubs Fields usage on your plans as maybe that's a custom field that doesn't have a database column that you're trying to set.


Kyle (Krileon)
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9 years 6 months ago #262319 by debthornell
Replied by debthornell on topic Error Message after Renewal
Joomla 2.5.19 / CB 1.9.1 / CB Subs is 3.0.0

This just started. There have been no changes to the site?

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9 years 6 months ago #262398 by krileon
Replied by krileon on topic Error Message after Renewal
There has to of been a change on your site. CB doesn't just suddenly break. Something is adding to the query to set a database column value for a column that doesn't exist. What it is though I have no idea as it's not a part of CB or CBSubs core. My guess is a 3rd party CB plugin or 3rd party Joomla system/user plugin. The only way to know is to disable things 1 by 1 and test after each until it stops.

If it doesn't resolve then it's possible you've a bad field row in _comprofiler_fieldsin which case running the database tools in CB > Tools should be able to clear it up. It also could be a column that was added to _users by something installed or manually.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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