[SOLVED] Users assigned to wrong user group after plan purchase

Hello,

I am using CB 2.0.7 with CB Subs 4.0.0 RC.2 and all the latest plugins.

I have a plan set up so that it is 'Visible for Access Level' = Registered and 'Visible for Group (and above this group)' = Registered.

The 'Subscribers User access level settings User Group' for this plan is set to 'Author'. The tooltip for this setting says this defines the group to assign to users of this plan. I.e., users with this plan should belong to user group Author.

Now, all users of my site are per default set to the user group Author when they sign up.

However, when they upgrade to this plan, they end up being added to user group Registered in addition to user group 'Author' which they already were before.

I don't understand why they end up belonging to both groups.

If someone can help me understand and configure so that they get assigned to Author only, that would be great.

Thank you!

CBSubs doesn't manage groups it's not configured to manage. Registered is the default Joomla usergroup and is what they're originally registered with. CBSubs is then giving them the Author usergroup. As CBSubs has no plans managing the Registered usergroup it won't remove it. You can add a plan to manage the Registered usergroup (e.g. free plan or something) and CBSubs can then manage it or you can use CB Auto Actions and its Usergroup action to handle replacing a users existing usergroups with new ones.

Hello,

Thank you for your immediate response. We may have a misunderstanding. Perhaps I did not explain well enough. Allow me to try again and provide some more info:

Our Joomla is configured such that all new users that register are automatically assigned to the user group Author (because they write articles from front-end).

I understood that 'User Group' in CB Subs plan just below 'Subscribers User access level settings' is the way to configure which group users are placed in after upgrading to that plan. Since it's set to 'Author' (the same as our Joomla is configured for new users joining), I'd expect the upgraded plan users to just remain as Authors.

Do you know what I mean? They were Authors, the plan configuration should place them in authors after upgrade. But they become authors+registered.

I hope this helps clarify a bit more. Thank you again.

If they're already registered as Author why is your plan giving them Author? The user can not be left without a usergroup so it's possible CBSubs is removing their usergroup then adding it, which means when CBSubs removes the usergroup they're left with nothing so it gives them Registered to avoid problems. In short it's a failsafe.

Hi Krileon,

That's a good point. I set the user to group for members to 'no change' and now it works that users simply remain as 'authors' only, as desired.

Thank you!