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No invoice data visible after PayPal payment on CBsubs confirm page

  • Ric-01
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9 years 5 months ago #264372 by Ric-01
Hi all,

I configured some payment plans in my web app, but after a paypal payment the conform page of CBSubs shows all the field labels of the invoice date elements, but no data is filled in.
Did I some misconfiguration? Where do I have to define, which invoice data is shown and that invoice data is shown at all?

Any hint is appreciated!

Thanks, Ric

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  • krileon
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9 years 5 months ago #264379 by krileon
Invoice data? Can you be more specific as to what page you're having issues with? If possible provide a screenshot with any sensitive information blurred. Do you mean the basket page you first see when clicking the registration button or the upgrade/renew button?


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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  • Ric-01
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9 years 5 months ago #264550 by Ric-01
Hi,

I have to correct myself:
I mean the form which is displayed, after entering all values in the CBSubs registration form for a plan and than clicking the register link.
This is the view showing all the fields for the invoice and the link "Subscribe now". After that the redirection to the payment provider takes happen.

See attachement.
Why are all data fields emtpty?

Greetings, Ric
Attachments:

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  • krileon
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9 years 5 months ago #264573 by krileon
By default CBSubs doesn't pull those values from anything and you have to complete them on first visit of your basket. If you want them to map from CB fields you need to configure that within CBSubs > Settings > Display > Invoices. This is a big issue for dropdown selects though as whatever CB value you map to CBSubs must match the value CBSubs expects.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in or Create an account to join the conversation.

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