Skip to Content Skip to Menu

CB Renewal Error Message

9 years 5 months ago #265387 by debthornell
CB Renewal Error Message was created by debthornell
Several issues with Community Builder on www.texasmariners.com
#1 Member renews membership and pays online. Everything goes through fine but he is not automatically enabled.
#2 the member is getting multiple emails for "your membership has expired" and "thanks for renewing"?
#3 when the admin renews from the back end they get an error message. moscomprofiler::store failed: Unknown column 'receive_htmml' in 'field list' SQL+UPDATE 'xvkl1_comprofiler' SET
When the admin clicks again, it saves.
I have tested this with my login and I don't get the error message but the other admin does.

CB 1.9.1
Joomla 2.5.19

Please Log in or Create an account to join the conversation.

  • krileon
  • krileon
  • ONLINE
  • Posts: 48477
  • Thanks: 8281
  • Karma: 1443
9 years 5 months ago #265391 by krileon
Replied by krileon on topic CB Renewal Error Message

#1 Member renews membership and pays online. Everything goes through fine but he is not automatically enabled.

If you're using PayPal it sounds like IPNs are not configured correctly or return data is not enabled for PDT. Please review the CBSubs documentation for PayPal configuration instructions.

#2 the member is getting multiple emails for "your membership has expired" and "thanks for renewing"?

I can't see any reason for this unless you've setup multiple CBSubs Mailer emails that overlap or you've setup the Presentation emails in addition to CBSubs Emails.

#3 when the admin renews from the back end they get an error message. moscomprofiler::store failed: Unknown column 'receive_htmml' in 'field list' SQL+UPDATE 'xvkl1_comprofiler' SET

Something is trying to modify the receive_htmml column in CBs database table, but it doesn't exist. Maybe an invalid CBSubs Field usage or CBSubs SQL Actions? It could also be an invalid CB Auto Actions usage of a Field or Query action. If none of those then something third party is doing it. Check Joomla authentication and user plugins since it's happening on login.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in or Create an account to join the conversation.

Moderators: beatnantkrileon
Powered by Kunena Forum