CB 2.0.10
CBSubs 4.0.1
Joomla 3.4.3
MySQL 5.5.44-37.3-log
PHP 5.5.28
Emails are not being sent on subscription expiry. We also have a mailer setup to remind about pending expiration 7 days before, and these are not being sent. Has been happening since we upgraded to 2.0 (just noticed).
Looking at other posts, I've checked the following:
1. Plugins Email and Mailer are published
2. Mass email to selected user works
3. Cron job has been running
4. Mailer is enabled.
5. Expiry is set to both cron and back-end.
I'm sure I just missed setting up something in the conversion.
Does manually running the mailer queue work? Please provide a screenshot of your mailer configuration as it's possible to setup conditions that can never be met.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please edit your mailer within CBSubs > Mailer > Mailers and provide a screenshot of the parameters under "Main Mailer Triggering Conditions".
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
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-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Based off your configuration you've it set to a very narrow 24 hours when it'll process that mailer 7 days before the plan expires. That's an extremely strict time frame. CBSubs calculations are also always done on UTC. I would adjust the 6 days before to relax the restriction then set message limit per customer to 1 to avoid spam. Otherwise you're going to have to run the CRON like every 6 hours or something and that still might miss some people depending on their expiration date.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
+
Read our Documentation
+
Search the forums CB links:
Documentation
-
Localization
-
CB Quickstart
-
CB Paid Subscriptions
-
Add-Ons
-
Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
krileon
