[#5680] Reset Password - Update Urgently Needed

Hi,

I love Community Builder and think that the product and support is brilliant, especially the tutorials. Unfortunately, I'm not a programmer and don't have time or money to learn PHP or hire others to tweak the product so that it works as it should. I assumed CB would use best-practice processes and be user friendly when I bought the product, so here's hoping you can show me how to change settings or update the software to make it work as it should.

The Problem
My mum's 60 something and like most mums this age, struggles to learn new technology. She signed up as a member on my site and forgot her password. Her age, lack of tech skills and the fact that her computer is an iphone means that the reset password process needs to be quick and easy (actually, it should be so regardless of age!).

It should be a simple case of:
i. Clicking Forgot Login.. or Forgot Password
ii. Typing in email address
iii. Open email and click a link
iv. On redirection to website - typing in new password and get automatically logged in

The actual process for her is something like:
i. Click Forgot Login
ii. Try to click the teeny buttons on her phone that specify lost password (assuming she remembers her username)
iii. Once the reset password button is clicked, having to type in both username AND password

OR... If she doesn't use the site regularly or is relatively new, she may forget her username.

iv. She'll then have to click forgot username, type in her email address, find the email with username
v. Repeat the process, go back to the site, click buttons again, type in her email and username
vi. Check her email again
vii. Copy the jumbled password from the second email (she may well not know how to do this on her phone)
iix. Navigate back to the site
ix. Login with the username, paste the jumbled password back in to the field
x. Update her password

Hopefully the pain and length of time involved in the password reset password will make her unlikely to forget it again. More likely, she'll just give up somewhere between steps ii and x.

Is there any way to change the reset password function to make it more user friendly and like most other sites? Specifically:

1. I assume when registering, most administrators will require a unique username AND password, what's the point of asking people to put BOTH in when they reset? Can't she just use an email like the login does? (Apologies if there's a way to change this in the settings - I looked and searched the forum but couldn't find a way around this.)

2. When the user gets the email, is there a way to change it so they jus click a reset password link that takes her to the website and asks her to update password? As it is, once the user resets the password, they have to then find the reset password tab in the edit profile settings and reset their password. If they neglect to do this, and when they next log in - can't find the reset email with the jumbled password (eg. because it's in junk mail) they'll then most likely have to go through the whole password reset procedure again!

3. If this can't be done through updating the core code, can you create an add-on or update the Login module so these options are offered?

The forgot login process can not be changed. You can make it a little easier by using email address for login instead of username though. This is configured within CB > Configuration > Global.

Our process is really no different than any other site. The exception being we've rolled forgot username and forgot password into a single page instead of 2 separate pages.

If someone has forgotten both username AND password just check both checkboxes. We will reset password in addition to sending you the username to the email address supplied.

There are plans to change the forgot password process to ask you for a new password when you use the forgot password link sent to your email address, but that's low on the priority list at this time. Asking for username still will likely be removed as well. I've added a feature ticket so feature isn't forgotten.

forge.joomlapolis.com/issues/5680

I would like to change the text of the email sent to people with the reset password. We need to warn people to change (or confirm) their password (again) via their profile after a reset so JFusion does its stuff with phpBB3.

Is the email text changeable? If so where as I've searched high and low!
Thanks
Jerry

Yes, it's a part of the CB core language files. See the below for language usage information.

www.joomlapolis.com/localization

You maybe able to use a language override to change that single language string without having to modify core files or using a custom language plugin.

www.joomlapolis.com/forum/6-news-and-publicity/227556-cb-language-override-video-tutorial-resources

Specifically the UE_NEWPASS_MSG language key.

That worked, thanks. However I've noticed that all the newlines (\n) are being ignored. This was happening in the un-overriden scheme too so the entire message is just a block of text. Is there any way this can be fixed?

Perhaps we can use html?

Jerry

Your string needs to be surrounded by double quotes for \n to work. If you're using HTML emails then you can use HTML for new lines.