How do I manually change a users subscription without having him change it in the front end?

Hey,

I would like to change a user manually in the back-end to a subscription of the same price (he was stupid and booked the wrong option). The thing is that he has a re-curring subscription payment with Paypal

How can I do that?

Within CBSubs > Subscriptions click the # under the ID column to edit his subscription. Next change the Plan as needed. This should work, but may actually require some database changes.

Doesnt work as it brings me to user management.

Other way to approach it: I have two plans (A and B costing exactly the same as each other), user is already paying for Plan A. He made an error and wants Plan B. Since it is difficult to change him without going into DB.

Can I give him Plan B as free? ie imagining as an override of the payment system from the backend?

Doesnt work as it brings me to user management.

Are you sure you're at the right location? You need to navigate to CBSubs > Subscriptions then click the number under the far right ID column for the users subscription. This brings you to the subscription edit page.

Can I give him Plan B as free? ie imagining as an override of the payment system from the backend?

Yes, but all manual subscriptions are not auto recurring.

Honestly the easiest way to resolve issues like this is issue a refund and let them repuchase as needed.

OK I will let him make another purchase. I am trying to understand it for future dealings as well as I will be using CB subs for the next couple of years.

It's basically always best to refund in these scenarios for now and in the future. Changing an existing subscription can be tricky as it's linked to several different database entries. There also would be no record of the change encase of future issues. In the case of refund it's all entirely logged so you can see what they did, when, what action you took, and if they purchased after refund, etc..