When logged in to a user account, I am unable to process a plan purchase or upgrade. I can select from all the plans, but when I click the UPGRADE button, the page refreshes, and nothing happens.
Enable debug mode and maximum error reporting in Joomla global configuration to see if any errors output. Ensure both View Access Level and Usergroup access are properly set under the Access tab of your plans. Ensure the CB Paid Subscriptions plugin within CB > Plugin Management is public and published.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
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with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
I went through earlier today and ensured that the access level is set to public for both access and visible on all plans. The plugin is definitely published and public. As a matter of fact ALL CB plugins are public, and all but one unrelated plugin from another vendor are published. I already had maximum error reporting turned on, but I have enabled the debug console. Please advise, thanks!
I get no errors at all.
All plans look like this:
Attachments:
Last edit: 8 years 8 months ago by ejde. Reason: Added image attachment
If you migrated from CB 1.x it's probably your Joomla menu items. Edit all your Joomla menu items that point to CB then correct their Menu Type. CB 1.x didn't create proper menu items in Joomla 2.x/3.x so you could have an Itemid pointer issue.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
+
Read our Documentation
+
Search the forums CB links:
Documentation
-
Localization
-
CB Quickstart
-
CB Paid Subscriptions
-
Add-Ons
-
Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
krileon
