The emails were added to the queue but they would not send, and according to the cron there were no emails to be sent.
As instructed in the above forum post, I installed the latest nightly release for both CB Subs and the Mailer plugin.
After this upgrade, now neither process is working - run mailers, nor process mail queue. No emails are being added to the queue.
I thought perhaps this was because the emails we are expecting to appear in the queue were added to the queue prior to installing the nightly release, so they've been flagged as already processed? I cleared the queue after the installation, so we could then run the mailers and the queue with the latest version.
Could the issue now be that all current emails have been 'flagged' as already queued, and if so, how do we clear the mailer history 'flags'?
You can delete emails from the message queue by navigating to CBSubs > Mailer > Messages Queue then selecting an email and clicking delete. If the emails have already sent then they're marked sent and won't send again unless the conditions allow for that.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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I've informed Beat of your issue so he can review further. We're currently unsure what's causing the queue to stop processing or why it suddenly starts working again (happened in the other support topic). Appears it could be time based and likely a broken datetime calculation somewhere.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
+
Read our Documentation
+
Search the forums CB links:
Documentation
-
Localization
-
CB Quickstart
-
CB Paid Subscriptions
-
Add-Ons
-
Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Will there be an update to this post soon? We are in a critical dilemma since none of our subscription "welcome" nor "renew" notifications are being sent out.
Any update on this? This is of critical importance!
We've gone through the process again of installing the latest nightly build (3/3/16) of CB and CBSubs, plus all plugins, in hopes that a fix had been released without our knowledge, but still no luck.
krileon
