I am not sure why but one of my member can't access the platform and its account. On the back-end things are ok and this only happen to one user which is strange. We tried changing the password and it worked: the user could log in into the the system but still couldn't access/modify its account.
Can I give you the credentials so you have a look at it?
They can't access their profile edit? What are they seeing? Blank screen? Tested with debug mode and maximum error reporting? Blocked by CB AntiSpam?
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Check your _users database and ensure the password is encrypted. There was a rare plain text password store bug in CBSubs, but as you've no CBSubs something deliberately configured could be plain password storing. Aside from that I've no idea as CB has nothing to do with validating a users password as that's entirely done with Joomla API (we just pass the input values to Joomla login api). Try disabling the CB system plugin in Extensions > Plugins and see if Joomla login module has same issue.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
"Check your _users database and ensure the password is encrypted. "
Is this done from the Cpanel or from Joomla? Do you know the usual direction of CB password in the Cpanel?
You need to use phpmyadmin, which is typically accessed from cPanel. Contact your host if you're unsure where to find phpmyadmin. If the password is easily readable plaintext then the storage is broken somehow. Otherwise I've no idea why your logins aren't working unless you migrated from an older Joomla or something and the encrypted passwords broken or aren't compatible. Does changing the password permanently solve the problem?
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
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-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
krileon
