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Community Builder installation error

  • comjoo
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8 years 4 months ago #283304 by comjoo
Community Builder installation error was created by comjoo
Hello Joomlapolis Team,

I tried to install the CB package a several times. But somehow all the packages are not completely installed. The component is missing at the component view and also the directory seems to be unknown.

I am using the latest CB version (2.0.14+build.2016.06.29.00.16.20.56df57006) and Joomla 3.5.1

Please help!!!

Thank you in advance.
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  • krileon
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8 years 4 months ago #283316 by krileon
Replied by krileon on topic Community Builder installation error
Missing component view? Directory unknown? Sorry, I don't understand your issue and your screenshot also doesn't show any issues.


Kyle (Krileon)
Community Builder Team Member
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  • comjoo
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8 years 3 months ago #283339 by comjoo
Replied by comjoo on topic Community Builder installation error
Hello,

sorry for that imprecise description.

My first issue is that I got a message that the installation failed but also that the component installation was successful (attachment 1).

The second issue is that that all my modules (CB Login, CB Profile, etc.) are missing and also the Community Builder is not displayed at the components tab (attachment 2).

And the third issue occurs when I am trying to deinstall the component and Joomla shows me a message that the deinstallation of the component ist not possible (attachment 3). But when I have a look at my database and my FTP, I can not find any community builder files.

I hope this shows you a bit better what my issues are.

Thank you in advance!
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  • krileon
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8 years 3 months ago #283350 by krileon
Replied by krileon on topic Community Builder installation error

My first issue is that I got a message that the installation failed but also that the component installation was successful (attachment 1).

The package installer was successful. CB it self in the package installer failed. I guess this can be confusing when there's only 1 package to install and have added a ticket to improve this output.

forge.joomlapolis.com/issues/6081

And the third issue occurs when I am trying to deinstall the component and Joomla shows me a message that the deinstallation of the component ist not possible (attachment 3). But when I have a look at my database and my FTP, I can not find any community builder files.

I hope this shows you a bit better what my issues are.

I'm not sure why you'd try to uninstall immediately after as it'll result in likely data loss. If install fails immediately try to install again over top of it to see if that works. When uninstalling CB you only need to uninstall the Package and it should uninstall everything else. I'm not sure how a partial install will behave on uninstall.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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  • comjoo
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8 years 3 months ago - 8 years 3 months ago #283379 by comjoo
Replied by comjoo on topic Community Builder installation error
I tried to uninstall after several tests of an over the top installation.

Sorry, but I'm have no access to the ticket. The forge page gives me an 403 error.

Update!!

I tried to install the package again and then it crashed my whole Joomla backend. I only see a blank page on every site since the installation failed.

Please check whats the matter. This is urgent!

Thank you in advance.
Last edit: 8 years 3 months ago by comjoo.

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  • krileon
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8 years 3 months ago #283424 by krileon
Replied by krileon on topic Community Builder installation error

Sorry, but I'm have no access to the ticket. The forge page gives me an 403 error.

Whoops, forgot to make PKB forge public after its public release. Should be able to access it fine now.

I tried to install the package again and then it crashed my whole Joomla backend. I only see a blank page on every site since the installation failed.

I don't see how this is possible. Does your server even meet CBs minimum requirements as noted below?

www.joomlapolis.com/documentation/276-community-builder/getting-started/18576-technical-requirements-for-community-builder

Unpublish CB directly in the _extensions database to force it to disable. If it only half installed that could be a way it's crashing.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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