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CB GroupJive Video won't play any videos

8 years 2 months ago - 8 years 2 months ago #285086 by jeff mcbiscuit
CB GroupJive Video won't play any videos was created by jeff mcbiscuit
Just returns a generic error:

"An error occurred. Please try back later.

(Playback_ID: stringofrandombollocks)"

CB: 2.0.15
GJ: 3.0.1+build.2016.08.24.00.07.42.de3fb2291
GJV: 3.0.1+build.2016.08.24.00.07.52.2288e6f55

Any thoughts?
Last edit: 8 years 2 months ago by jeff mcbiscuit.

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8 years 2 months ago #285115 by jeff mcbiscuit
Replied by jeff mcbiscuit on topic CB GroupJive Video won't play any videos
Bump

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8 years 2 months ago #285117 by krileon
Replied by krileon on topic CB GroupJive Video won't play any videos
Do not bump posts. See my signature for support business hours.

GJ Videos is now entirely HTML5. Ensure your video is a valid HTML5 format if uploading or if linking ensure it is either youtube or valid HTML5 format. The flash player has been completely removed. HTML5 video formats are somewhat browser dependent and I recommend MP4 for the most compatibility as it's supported by all browsers.


Kyle (Krileon)
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8 years 2 months ago - 8 years 2 months ago #285136 by jeff mcbiscuit
Replied by jeff mcbiscuit on topic CB GroupJive Video won't play any videos
Apologies for the bump.

I'm afraid your answer doesn't give me much information.

An example video that is not working:

watch?v=NPmr6SCg5Gg

No video I've tried from youtube has worked. Am I supposed to configure something somewhere? How do I make it mp4?

EDIT - I just now got one working somehow. Do I assume that HTML5 or MP4 is configured by the person who uploads the video? So I just have to hope the ones I want are in the right format?
Last edit: 8 years 2 months ago by jeff mcbiscuit.

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8 years 2 months ago #285142 by krileon
Replied by krileon on topic CB GroupJive Video won't play any videos
That's a youtube video and you need to include the full path to the youtube video. Note some youtube videos do not allow external links as that's up to the person who uploaded or youtube themselves, but youtube should display that. With latest GJ Videos release it should be using youtubes iframe usage now instead of flash.

Do I assume that HTML5 or MP4 is configured by the person who uploads the video? So I just have to hope the ones I want are in the right format?

Yes, if they don't provide the right format it won't work. The format is validated though and only accepts HTML5 formats.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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