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Email not sending

8 years 1 month ago - 8 years 1 month ago #285602 by RebelFlicks
Email not sending was created by RebelFlicks
1. No new user email to admin

2. No Auto Welcome email received by user. RESOLVED: Received when user created in CB backend rather than Joomla backend

3. No profile change email sent to Moderator
3. No profile changes from other users on Moderator 'Update Log Tab'

Moderators set up per this video:



4. Some new tests get joomla New User Details. Some don't. Same email provider. RESOLVED: Received when user created in CB backend rather than Joomla backend

5. Profile page has large white letters with black outline. Username? It floats at the top.

6. All new accounts get this on login. RESOLVED: when user created in CB backend rather than Joomla backend

Error
Your sign up process is not yet complete! Please check again your email for further instructions that have just been resent. If you don't find the email, check your spam-box. Make sure that your email account options are not set to immediately delete spam. If that was the case, just try logging in again to receive a new instructions email.



Our work path: Users setup upon order in J2store. Office logs in front end to add additional customer info.
Last edit: 8 years 1 month ago by RebelFlicks.

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8 years 1 month ago - 8 years 1 month ago #285620 by krileon
Replied by krileon on topic Email not sending

1. No new user email to admin

Edit your user in CB > User Management and ensure you're configured to receive moderator notifications. Next navigate to CB > Configuration > Moderation and set "Send Moderators Email" to "Yes" additionally ensure "Moderators View Access Level" is configured properly (the view access level selected should include a usergroup your user has).

3. No profile change email sent to Moderator
3. No profile changes from other users on Moderator 'Update Log Tab'

Believe CB Profile Update Logger only sends an email if the user updates their profile and not a moderator doing it for them.

5. Profile page has large white letters with black outline. Username? It floats at the top.

That's normal and is how the profile name displays in the canvas.

Your sign up process is not yet complete! Please check again your email for further instructions that have just been resent. If you don't find the email, check your spam-box. Make sure that your email account options are not set to immediately delete spam. If that was the case, just try logging in again to receive a new instructions email.

The users email address is not confirmed.


Kyle (Krileon)
Community Builder Team Member
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Last edit: 8 years 1 month ago by krileon.

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8 years 1 month ago #285700 by RebelFlicks
Replied by RebelFlicks on topic CB Profile Update Logger
Had to change servers. Email profile changes not received on Bluehost. Switched to siteground. All is mostly well, but changes are not showing on Moderators tab. Any idea what I can check? Mod does receive profile changes email.

User: CB Moderator Group
CB Profile Update Logger: All CB Moderators

Also, Update Log tab does not show an added description in the tab:
This tab contains a log of profile updates made by customers

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