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CB User Issues

  • pholcomb
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8 years 1 month ago #286046 by pholcomb
CB User Issues was created by pholcomb
1. I am having strange issues with CB and users. When I log in as a "Registered" user, the site seems to go into an infinite loop. It then makes the website not respond afterward. I can, however, log in as a Super User with no issues.

2. When a user (Registered) goes through the Forgot Login process, they never receive an email. We have tested this with many accounts and ruled out any SPAM Folder issues on the user end. We also can't send emails through the CB Admin section (never received).

I have worked with a few different web developers (other than myself) and they have tested out my Joomla installation. All agree that the issue seems to be coming through CB somehow.

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  • krileon
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8 years 1 month ago #286059 by krileon
Replied by krileon on topic CB User Issues

1. I am having strange issues with CB and users. When I log in as a "Registered" user, the site seems to go into an infinite loop. It then makes the website not respond afterward. I can, however, log in as a Super User with no issues.

Disable non-core CB plugins 1 by 1 until issue goes away. We've nothing during login that could cause a loop. So it's either something configured to do so (e.g. acting on after login trigger with CB Auto Actions) or a possible conflict. If disabling non-core CB plugins doesn't resolve it try again with non-core Joomla plugins within Extensions > Plugins (authentication, user, and system plugins most likely to be a culprit specifically).

2. When a user (Registered) goes through the Forgot Login process, they never receive an email. We have tested this with many accounts and ruled out any SPAM Folder issues on the user end. We also can't send emails through the CB Admin section (never received).

Emails likely aren't working at all for your site. Try Joomla mass mailer to see if it sends an email. Review your mailer configuration in Joomla global configuration as well (note turning off emails globally in Joomla also turns them off in CB).


Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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  • pholcomb
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8 years 1 month ago #286095 by pholcomb
Replied by pholcomb on topic CB User Issues

Disable non-core CB plugins 1 by 1 until issue goes away. We've nothing during login that could cause a loop. So it's either something configured to do so (e.g. acting on after login trigger with CB Auto Actions) or a possible conflict. If disabling non-core CB plugins doesn't resolve it try again with non-core Joomla plugins within Extensions > Plugins (authentication, user, and system plugins most likely to be a culprit specifically).


We have tried disabling ALL of the CB plugins (one at a time) and this didn't fix it.

Emails likely aren't working at all for your site. Try Joomla mass mailer to see if it sends an email. Review your mailer configuration in Joomla global configuration as well (note turning off emails globally in Joomla also turns them off in CB).


I was able to click on the TEST EMAIL button in the Joomla Configuration Settings and received an email just fine.

Any other thoughts?

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  • krileon
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8 years 1 month ago #286125 by krileon
Replied by krileon on topic CB User Issues

We have tried disabling ALL of the CB plugins (one at a time) and this didn't fix it.

Then chances are good it's not CB. You need to do the same for 3rd party Joomla authentication, user, and system plugins.

I was able to click on the TEST EMAIL button in the Joomla Configuration Settings and received an email just fine.

Are you using SMTP? If so include the Port attached at the end of the Host. See the below GMail SMTP configuration for example.

www.joomlapolis.com/forum/153-professional-member-support/227832-solved-is-there-a-bug-with-smtp-mode#255667


Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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  • pholcomb
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8 years 1 month ago #286169 by pholcomb
Replied by pholcomb on topic CB User Issues
Thank you for pointing me in the right direction. The culprit (somehow) was the Authentication-Cookie plugin. Not sure how something like that breaks, but when I inactivated it, the freezing stopped.

I am still unable to get any registration/password emails from CB. I AM able to go to the User Management page, check my account and do Mass Mailer with success. However, if I check my account, then do Resend Confirmation, it comes up with a green status message that says "Sent confirmation emails to 0 users".

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  • krileon
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8 years 1 month ago #286182 by krileon
Replied by krileon on topic CB User Issues

Thank you for pointing me in the right direction. The culprit (somehow) was the Authentication-Cookie plugin. Not sure how something like that breaks, but when I inactivated it, the freezing stopped.

That shouldn't cause any problems as it's a core Joomla plugin used for the Remember Me usage. Ensure Joomla is up to date and see if your issue persists and ensure "System - Remember Me" is also enabled as it depends on it to function properly otherwise I suggest disabling both.

I am still unable to get any registration/password emails from CB. I AM able to go to the User Management page, check my account and do Mass Mailer with success. However, if I check my account, then do Resend Confirmation, it comes up with a green status message that says "Sent confirmation emails to 0 users".

Reconfirmation only sends confirmation emails if the user isn't confirmed and you have confirmation enabled. If the mass mailer is working it means emails can send from CB fine and the other emails are either a 3rd party conflict or a misconfiguraiton. Ensure the Pending and Welcome emails within CB > Configuration > Registration do not have empty subjects or bodies.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in or Create an account to join the conversation.

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