CB User Issues

1. I am having strange issues with CB and users. When I log in as a "Registered" user, the site seems to go into an infinite loop. It then makes the website not respond afterward. I can, however, log in as a Super User with no issues.

2. When a user (Registered) goes through the Forgot Login process, they never receive an email. We have tested this with many accounts and ruled out any SPAM Folder issues on the user end. We also can't send emails through the CB Admin section (never received).

I have worked with a few different web developers (other than myself) and they have tested out my Joomla installation. All agree that the issue seems to be coming through CB somehow.

1. I am having strange issues with CB and users. When I log in as a "Registered" user, the site seems to go into an infinite loop. It then makes the website not respond afterward. I can, however, log in as a Super User with no issues.

Disable non-core CB plugins 1 by 1 until issue goes away. We've nothing during login that could cause a loop. So it's either something configured to do so (e.g. acting on after login trigger with CB Auto Actions) or a possible conflict. If disabling non-core CB plugins doesn't resolve it try again with non-core Joomla plugins within Extensions > Plugins (authentication, user, and system plugins most likely to be a culprit specifically).

2. When a user (Registered) goes through the Forgot Login process, they never receive an email. We have tested this with many accounts and ruled out any SPAM Folder issues on the user end. We also can't send emails through the CB Admin section (never received).

Emails likely aren't working at all for your site. Try Joomla mass mailer to see if it sends an email. Review your mailer configuration in Joomla global configuration as well (note turning off emails globally in Joomla also turns them off in CB).

Disable non-core CB plugins 1 by 1 until issue goes away. We've nothing during login that could cause a loop. So it's either something configured to do so (e.g. acting on after login trigger with CB Auto Actions) or a possible conflict. If disabling non-core CB plugins doesn't resolve it try again with non-core Joomla plugins within Extensions > Plugins (authentication, user, and system plugins most likely to be a culprit specifically).

We have tried disabling ALL of the CB plugins (one at a time) and this didn't fix it.

Emails likely aren't working at all for your site. Try Joomla mass mailer to see if it sends an email. Review your mailer configuration in Joomla global configuration as well (note turning off emails globally in Joomla also turns them off in CB).

I was able to click on the TEST EMAIL button in the Joomla Configuration Settings and received an email just fine.

Any other thoughts?

We have tried disabling ALL of the CB plugins (one at a time) and this didn't fix it.

Then chances are good it's not CB. You need to do the same for 3rd party Joomla authentication, user, and system plugins.

I was able to click on the TEST EMAIL button in the Joomla Configuration Settings and received an email just fine.

Are you using SMTP? If so include the Port attached at the end of the Host. See the below GMail SMTP configuration for example.

www.joomlapolis.com/forum/153-professional-member-support/227832-solved-is-there-a-bug-with-smtp-mode#255667

Thank you for pointing me in the right direction. The culprit (somehow) was the Authentication-Cookie plugin. Not sure how something like that breaks, but when I inactivated it, the freezing stopped.

I am still unable to get any registration/password emails from CB. I AM able to go to the User Management page, check my account and do Mass Mailer with success. However, if I check my account, then do Resend Confirmation, it comes up with a green status message that says "Sent confirmation emails to 0 users".

Thank you for pointing me in the right direction. The culprit (somehow) was the Authentication-Cookie plugin. Not sure how something like that breaks, but when I inactivated it, the freezing stopped.

That shouldn't cause any problems as it's a core Joomla plugin used for the Remember Me usage. Ensure Joomla is up to date and see if your issue persists and ensure "System - Remember Me" is also enabled as it depends on it to function properly otherwise I suggest disabling both.

I am still unable to get any registration/password emails from CB. I AM able to go to the User Management page, check my account and do Mass Mailer with success. However, if I check my account, then do Resend Confirmation, it comes up with a green status message that says "Sent confirmation emails to 0 users".

Reconfirmation only sends confirmation emails if the user isn't confirmed and you have confirmation enabled. If the mass mailer is working it means emails can send from CB fine and the other emails are either a 3rd party conflict or a misconfiguraiton. Ensure the Pending and Welcome emails within CB > Configuration > Registration do not have empty subjects or bodies.