I do have a real problem because many of my users can't actually access to their personal profil without letting me, as administrator, a clue of their connexion. The new user receive their authentification's code and seem able to use the application. When looking at the user administration panel their account seems unchanged and last connexion don't indicate as you can see on the following screen shots !
I first thought they haven't received their code ( TFA ) because we met some problem with our hosting server ( Which is responding to the french medical law and then restricted ) But It works for some of them, so there must be something else !
All but 1 appears confirmed and approved. The one that isn't won't be able to login as their account isn't enabled yet. Aside from that they should have no problem logging in. Are you using CBs login module? What login method is selected in CB > Configuration > General? Are you using CB AntiSpam? If so have they been blocked by it (check Blocks within CB > Plugin Management)? If you've any other login security, etc.. then please disable it and see if issue persists.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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Shall I give you a provisory administrator access to check what's going wrong ? Due to security reason we are using TFA authentification and CBs login module. I haven't activated the CB AntiSpam ... The fact is that we are hosted by an accredited host-provider that requiers to identify the connexions address link with external servers
Well It seems that I should get some general supervision of our options with one of your team member and if possible in french to be sure of it. Things are getting crucial at that stage and I don't want to loose anymore time. So could you tell me your conditions to do it ?
Best regards
PS / Today one of our user connect himself. I saw him in the backend CB user display. Time of his last connexion was set. But then Now the same user is appearing like if he never connect himself. His localisation is still not fix on the map as well !
Well It seems that I should get some general supervision of our options with one of your team member and if possible in french to be sure of it. Things are getting crucial at that stage and I don't want to loose anymore time. So could you tell me your conditions to do it ?
Best regards
PS / Today one of our user connect himself. I saw him in the backend CB user display. Time of his last connexion was set. But then Now the same user is appearing like if he never connect himself. His localisation is still not fix on the map as well !
Disable your additional login security and see if login then works fine. We can not help you with something that we didn't develop (e.g. additional 3rd party login security). I am unable to confirm any login issues on our demo site or multiple test installs. If CB it self was modified then install CB over it self as we do not support core modifications. If CB login does not function with all additional login security disabled then PM backend super administrator login credentials and will take a look.
Well It seems that I should get some general supervision of our options with one of your team member and if possible in french to be sure of it. Things are getting crucial at that stage and I don't want to loose anymore time. So could you tell me your conditions to do it ?
Support is provided in English only and we do not provide direct support (phone, chat, or otherwise). All support is conducted on these forums. See below for what support provides and how to get the best experience from support.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
+
Read our Documentation
+
Search the forums CB links:
Documentation
-
Localization
-
CB Quickstart
-
CB Paid Subscriptions
-
Add-Ons
-
Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
krileon
