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[SOLVED] PHPMailer connect issue on Username / Password recovery

  • gjschaller
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7 years 11 months ago - 7 years 11 months ago #291310 by gjschaller
[SOLVED] PHPMailer connect issue on Username / Password recovery was created by gjschaller
When I attempt to recover my username or password on my site, I get the following error after submitting my email address:

Error
Sending Email Failed! Error: SMTP connect() failed. github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

Error
Password Reset Failed! Error: SMTP connect() failed. github.com/PHPMailer/PHPMailer/wiki/Troubleshooting


I don't see it on Registration, although I am getting reports that new users can't sign up... I am not receiving the email when I register a test account.

Joomla's email system is working fine, as test emails go through without issue, and Kunena can send alerts - it's just CB that is having the issue.

Host is SiteGround, if that matters.

CB 2.1.2, Joomla 3.6.5. PHP 7.0.15
Geoffrey Schaller
Technical Officer
www.knightrealms.com
Last edit: 7 years 11 months ago by krileon. Reason: Added [SOLVED] tag to subject

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  • krileon
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7 years 11 months ago #291332 by krileon
Replied by krileon on topic PHPMailer connect issue on Username / Password recovery
SMTP doesn't appear configured properly. Joomla will fallback to sendmail or phpmailer if SMTP fails. CB will just error. Try using sendmail or phpmailer and see if issue persists.

Kyle (Krileon)
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  • gjschaller
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7 years 11 months ago #291345 by gjschaller
Replied by gjschaller on topic PHPMailer connect issue on Username / Password recovery
That fixed it, thank you!

Annoying that Joomla didn't indicate an issue with SMTP, and just failed over to another method. Good to know for the future.

Thank you!
Geoffrey Schaller
Technical Officer
www.knightrealms.com
The following user(s) said Thank You: krileon

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