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[SOLVED] Super User becomes inactive after Save

  • sirweb
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7 years 3 months ago - 7 years 3 months ago #295328 by sirweb
Joomla 3.7.2
PHP 7.0.11
CB 2.1.2+build.2017.06.23.22.16.38.2c6bbd64f
CB AntiSpam 3.0.1
CB Privacy 5.0.0+build.2017.06.20.00.05.14.22261cce9
CB Profile Update Logger 3.0.0+build.2017.06.16.00.26.14.5c0b0ab94

I got this error after promoting a user from Administrator to Super User.
When I save the user, he immediately becomes Inactive.

When trying to login in Frontend, this message is shown:
Error
Your login is blocked.

But in Backend, I can see the user is NOT blocked, the account is inactive.
In BE user list view, I click the icon to enable the user and the icon changes.
When I enter the profile, he is still disabled. Enable, Save, changes to Yes, refresh the page and again disabled.

I have tried to disable the plugins, no difference.
AntiSpam Logs looks ok.
AntiSpam Blocks list is empty.

I have a clone of the site with CB 2.1.2 (2 nightly builds older) where I cannot replicate this error.
As it is a live site, I have not tested to change other accounts.

I am out of ideas where to search errors.
Any suggestions are highly appreciated.

Thanks!
Last edit: 7 years 3 months ago by krileon. Reason: Added [SOLVED] tag to subject

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7 years 3 months ago #295333 by krileon
Replied by krileon on topic Super User becomes inactive after Save
The block column in _users has to be set to 1 for that error to display. Disable non-core CB plugins 1 by 1 to until issue goes away to see if a plugin is causing it. If not then I recommend looking into installed Joomla System and User plugins as both can act on Joomla user stores.


Kyle (Krileon)
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  • sirweb
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7 years 3 months ago #295338 by sirweb
Replied by sirweb on topic Super User becomes inactive after Save
Thanks!

Yes, you were right that the problem was in the Joomla user manager.
I have tried, but have not been able to recreate the issue.
I guess this was just an accident.

Problem solved.

Thanks.
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