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Cannot access site after updating CB

  • pdeleeuw
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6 years 8 months ago #301792 by pdeleeuw
Cannot access site after updating CB was created by pdeleeuw
Hi there,
I have updated all plugins on my site www.damenbasketball.com and cannot access the site eiter site nor administration.
Dont know whether the update is the cause but I didnt change anything else, thus I assume so.

Do you have any similar experiences from which I can learn?

Best regards
Peter

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6 years 8 months ago #301793 by andyroberts
Replied by andyroberts on topic Cannot access site after updating CB
Peter - Shouldn't it be .org, rather than .com?

Or have you fixed it?

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  • krileon
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6 years 8 months ago #301806 by krileon
Replied by krileon on topic Cannot access site after updating CB
Check server error logs for any fatal errors.

Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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  • pdeleeuw
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6 years 8 months ago #301807 by pdeleeuw
Replied by pdeleeuw on topic Cannot access site after updating CB
yes sorry damenbasketball.org

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6 years 8 months ago #301818 by pdeleeuw
Replied by pdeleeuw on topic Cannot access site after updating CB
We needed to use a backup to recover.
Now my technicians asked me if your new plugins need special SQL versions or similar?
My version is My SQL 5.0

...or could possibly other issues in terms of environment be of importance?

Best regards
Peter

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  • krileon
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6 years 8 months ago #301824 by krileon
Replied by krileon on topic Cannot access site after updating CB

My version is My SQL 5.0

5.1 is Joomlas minimum. Recommended by Joomla is 5.5.3. I recommend MYSQL 5.6. Are you sure your MYSQL is exactly 5.0?

...or could possibly other issues in terms of environment be of importance?

You needed to check your server error log for fatal errors. Without any errors I've no clue what was going wrong with your site. Update things 1 at a time instead of all at once to better find out what may have went wrong. Fist ensure Joomla is up to date then update CB followed by your installed plugins.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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