Skip to Content Skip to Menu

💝 Happy Valentine's Day! Sending love with great savings on Professional and Developer Memberships! Get 20% off now with code LOVE-2026!

my cb config page not load

  • saman2
  • saman2
  • ONLINE
  • Posts: 410
  • Thanks: 7
  • Karma: -1
7 years 5 months ago - 7 years 5 months ago #307316 by saman2
my cb config page not load was created by saman2
hi
when i click on cb configuration menu in backend,the page load with error 500.
i also turn on developer report but not effect.what need to do?also xdebug is installed on my server
my joomla version is 3.8.2 and cb is 2.2.1
Last edit: 7 years 5 months ago by saman2.

Please Log in or Create an account to join the conversation.

  • krileon
  • krileon
  • ONLINE
  • Posts: 50178
  • Thanks: 8589
  • Karma: 1470
7 years 4 months ago #307328 by krileon
Replied by krileon on topic my cb config page not load
Ensure both debug mode and maximum error reporting are enabled in Joomla global configuration then retry. If you still don't see the error check your server error logs for any fatal errors around that time. Nothing really adds to configuration though so is likely a server configuration problem.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in or Create an account to join the conversation.

  • saman2
  • saman2
  • ONLINE
  • Posts: 410
  • Thanks: 7
  • Karma: -1
7 years 4 months ago - 7 years 4 months ago #307549 by saman2
Replied by saman2 on topic my cb config page not load

krileon wrote: Nothing really adds to configuration though so is likely a server configuration problem.

i enable what is the server config needed for cb ?
i get this error :
Code:
2018-09-26 11:46:09.396039 [NOTICE] [104.237.232.148:4265:HTTP2-5] [STDERR] ''; public $extra = '' }, 10 => class stdClass { public $value = '4'; public $text = 'GD2'; public $id = 'params__conversiontype__cbf10'; public $class = ''; public $extra = '' }, 11 => class stdClass { public $value = '4'; public $text = 'GD2'; public $id = 'params__conversiontype__cbf11'; public $class = ''; public $extra = '' }, 12 => class stdClass { public $value = '4'; public $text = 'GD2'; public $id = 'params__conversiontype__cbf12'; public $class = ''; public $extra = '' }, 13 => class stdClass { public $value = '4'; public $text = 'GD2'; public $id = 'params__conversiontype__cbf13'; public $class = ''; public $extra = '' }, 14 => class stdClass { public $value = '4'; public $text = 'GD2'; public $id = 'params__conversiontype__cbf14'; public $class = ''; public $extra = '' }, 15 => class stdClass { public $value = '4'; public $text = 'GD2'; public $id = 'params__conversiontype__cbf15'; public $class = ''; public $extra = '' }, 16 => class stdClass { public $value = '4'; public $text = 'GD2'; public $id = 'params__conversiontype__cbf16'; public $class = ''; public $extra = '' }, 17 => class stdClass { public $value = '4'; public $text = 'GD2'; public $id = 'params__conversiontype__cbf17'; public $class = ''; public $extra = '' }, 18 => class stdClass { public $value = '4'; public $text = 'GD2'; public $id = 'params__conversiontype__cbf18'; public $class = ''; public $extra = '' }, 19 => class stdClass { public $value = '4'; public $text = 'GD2'; public $id = 'params__conversiontype__cbf19'; public $class = ''; public $extra = '' }, 20 => class stdClass { public $value = '4'; public $text = 'GD2'; public $id = 'params__conversiontype__cbf20'; public $class = ''; public $extra = '' }, 21 => class stdClass { public $value = '4'; public $text = 'GD2'; public $id = 'params__conversiontype__cbf21'; public $class = ''; public $extra = '' }, 22 => class stdClass { public $value = '4'; public $text = 'GD2'; public $id = 'params__conversiontype__cbf22'; public $class = ''; public $extra = '' }, 23 => class stdClas

also i see the GD php extension is install on my server as you see in the pic attached
Attachments:
Last edit: 7 years 4 months ago by saman2.

Please Log in or Create an account to join the conversation.

  • krileon
  • krileon
  • ONLINE
  • Posts: 50178
  • Thanks: 8589
  • Karma: 1470
7 years 4 months ago #307561 by krileon
Replied by krileon on topic my cb config page not load
That's not an error, but just a notice. Your error is that you're hitting PHP timeout limit. Likely something stuck or server taking too long for something. Based off your second screenshot looks like it's timing out when checking if Imagick exists or checking its version. Review your php.ini as it seams like you're loading Imagick, but Imagick isn't installed correctly.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
The following user(s) said Thank You: saman2

Please Log in or Create an account to join the conversation.

  • saman2
  • saman2
  • ONLINE
  • Posts: 410
  • Thanks: 7
  • Karma: -1
7 years 4 months ago #307573 by saman2
Replied by saman2 on topic my cb config page not load
i say to server and they do something about imagemagik and gmagik and now i get this error:
Attachments:

Please Log in or Create an account to join the conversation.

  • krileon
  • krileon
  • ONLINE
  • Posts: 50178
  • Thanks: 8589
  • Karma: 1470
7 years 4 months ago #307575 by krileon
Replied by krileon on topic my cb config page not load
Looks like a timeout during XML parsing. Increase your timeout limit from 30 seconds to 60 seconds and see if it's still timing out. I've no idea what you've installed that's taking such a long time to process, but it likely isn't CB. Unpublish non-core CB plugins 1 by 1 until issue resolves. If it doesn't repeat with 3rd party Joomla extensions. Anything specifically designed to load in backend could be the culprit. If using a custom backend template switch back to Joomla default. Also have no idea what kind of exception "KException" is unless it's "ImagickException" just being cut off.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in or Create an account to join the conversation.

Moderators: beat, nant, krileon
Powered by Kunena Forum