Users who have had their subscription deleted on their profile are still being charged through the auto-recurring payment the oribinally setup - how to avoid this ??
How did you delete a users subscription? Deleting it from backend doesn't notify the processors. That's purely a data deletion and is strictly why we advice against deleting subscriptions. Cancellations should be done from frontend. For subscriptions you've already deleted you'll have to cancel the recurring payments in the payment processor.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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But I need to be able to cancel the recurring payment with an Auto action - the Admin sets the users profile to deactivated (a user group), and then the recurring has to stop.
Then I suggest you don't use recurring payments. They require direct communication with payment processors. CB Auto Actions CB Paid Subscriptions action type is direct manipulation of subscriptions and bypasses all of that.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
I assume you're using CB Auto Actions to delete the subscription, but believe you can workaround this by first cancelling it then deleting it. That should cancel out the recurring behavior in the basket. Will also improve the CB Paid Subscriptions auto action to trigger cancellation before deletion if the subscription is a recurring one.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
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Read our Documentation
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Search the forums CB links:
Documentation
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-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
krileon
