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[SOLVED] Can't Save Changes to Profile

4 years 11 months ago - 4 years 11 months ago #316021 by flappleton
[SOLVED] Can't Save Changes to Profile was created by flappleton
When a user tries to update his profile with second cell phone number he gets the following error message after clicking "Save":
Error
Duplicate entry 'principals/rtkatch' for key 'uri'
Last edit: 4 years 11 months ago by krileon. Reason: Added [SOLVED] tag to subject

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4 years 11 months ago #316050 by krileon
Replied by krileon on topic Can't Save Changes to Profile
Sounds like an error with an index, but that index doesn't exist in CB. Guessing you've a 3rd party Joomla user plugin within Extensions > Plugins doing that. Try disabling all Joomla user plugin types except "User - Joomla!" and retry.


Kyle (Krileon)
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4 years 11 months ago #316130 by flappleton
Replied by flappleton on topic Can't Save Changes to Profile
Thanks but if I do that I will have disabled most of the website.

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4 years 11 months ago #316141 by krileon
Replied by krileon on topic Can't Save Changes to Profile
I don't see how that'd be the case. You should only be disabling Joomla plugin extensions of the type User. You have something 3rd party likely acting on Joomla user store behavior and a 3rd party Joomla plugin of type User is likely the culprit. If none are present it's likely a 3rd party System plugin since those can act on any Joomla event.


Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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4 years 11 months ago #316144 by flappleton
Replied by flappleton on topic Can't Save Changes to Profile
ok, got it. I misread your first email. So I only have two User type plug-ins enabled and I disabled both and it didn't make a difference.

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4 years 11 months ago #316146 by krileon
Replied by krileon on topic Can't Save Changes to Profile
Do not disable "User - Joomla!" user plugin as that's for Joomlas core user and is necessary. If you don't have a 3rd party user plugin enabled then it's likely a 3rd party system plugin since they can act on any Joomla event. Just doing a quick Google search leads to similar issue below.

www.easy-profile.com/support/duplicate-entry-principals-peter-chielens-for-key-uri-message.html

Which points to "System - DPCalendar". Do you have such a plugin present in Extensions > Plugins? If so disable it and retry. Sorry, I can not help you any further as your issue has nothing to do with CB.


Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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