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User Approval by Moderator before payment issues

  • boyjahq
  • boyjahq
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3 years 11 months ago #321240 by boyjahq
I have tried every possible combination of settings, but the problem persists.

I have 2 main plans, both of which require email confirmation before payment.
One plan does not require moderator approval, the other one does (before payment).

Pertinent global CBSubs settings:



Workflow settings for plan which requires email confirmation and moderator approval:



Workflow settings for plan which requires email confirmation but no moderator approval:



Regardless of how I change these settings, if a user registers and then tries to login in before confirming email, they are shown a page that says that their subscription is expired with a button to Pay Now. If they click the button, they are able to pay, even if they haven't confirmed email or, in the case of the plan requiring moderator approval, even if they have not been approved.

I will send you login credentials if you want to take a look.

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  • krileon
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3 years 11 months ago #321244 by krileon
Ok, looks like this is a known bug with the expired subscription check happening prematurely. The workaround is to actually set "Allow Free Registered Users (without subscriptions)" to "Yes" to skip this behavior. I've done so on your install and confirmed login is correctly blocked now. We'll be investigating this issue further to fix the check to work properly.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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  • boyjahq
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3 years 10 months ago #321761 by boyjahq
I changed the settings as you suggested and it does prevent newly registered members from logging in prior to confirming their email address. However, when they confirm email and then if they choose OFFLINE PAYMENT, they are now able to login and do all of the things that a member of group Registered is able to do even before the offline payment has been marked as paid...

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  • krileon
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3 years 10 months ago #321767 by krileon
Users aren't blocked during pending payments. An offline payment when confirmed goes into a pending state. So they'll have regular registered user access during that state. If payment is not confirmed they'll be blocked again. If payment is confirmed they'll have an active subscription.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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