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[#2401] Duplicates under subscription tab

  • krileon
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13 years 7 months ago #157230 by krileon
Replied by krileon on topic Re: Duplicates under subscription tab

When do you think this bug will be fixed?

Next release is my best guess. It's a cosmetic issue and not a critical bug, you could use direct database queries to better provide a formatted report if it's needed for financial records. The duplicates are not in the database, query likely has a bad JOIN.

Kyle (Krileon)
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  • apdt
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13 years 4 months ago #165236 by apdt
Replied by apdt on topic Re: [#2401] Duplicates under subscription tab
I have the same issue and this happens after user renew his membership. No duplicate for new users.

While I agree that this is 'cosmetic' and not problem with the underlying data, the site moderators and owners are non-technical people and it's hard to explain to them what actually happens. Plus there can be new moderators in the future and someone may forget to explain this bug to them.

There are already many 'bugs' and 'workarounds' that I have to explain to my clients (e.g. no email after offline payment, can't email or print payment slip later, can't customize payment slip layout, can't disable AJAX email checker at backend even when config and admin validation are set to No, etc) on top of this.

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  • krileon
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13 years 4 months ago #165284 by krileon
Replied by krileon on topic Re: [#2401] Duplicates under subscription tab
I understand your frustration and we're working to resolve all known issues to best of our ability. Next release will have many issues resolved as well as many high demand features implemented. We're looking to release by end of June or sooner if possible.

Kyle (Krileon)
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  • apdt
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13 years 4 months ago #165381 by apdt
Replied by apdt on topic Re: [#2401] Duplicates under subscription tab
Kyle,

I'm sorry if my previous post was a bit harsh. I know that you guys are working hard on this application and you, especially, have been fantastic in helping us with solutions and workarounds. I really appreciate that.

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  • krileon
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13 years 4 months ago #165403 by krileon
Replied by krileon on topic Re: [#2401] Duplicates under subscription tab

apdt wrote: Kyle,

I'm sorry if my previous post was a bit harsh. I know that you guys are working hard on this application and you, especially, have been fantastic in helping us with solutions and workarounds. I really appreciate that.

No worries, we all have our good and bad days; it can be very frustrating at times when hitting an issue, but we're doing all we can to ensure next release addresses many of these issues. Hopefully we can meet our internal goal of end of June, but I can't say for sure.

Kyle (Krileon)
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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  • beat
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13 years 4 months ago #165762 by beat
Replied by beat on topic Re: [#2401] Duplicates under subscription tab
Fixed in upcoming CBSubs 1.2.
Beat - Community Builder Team Member

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