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Issues with new users

12 years 7 months ago #201954 by Stryker412
Replied by Stryker412 on topic Re: Issues with new users
Ok I encountered something new last night while helping a class register for my site. If someone types apps4ed.com instead of www.apps4ed.com they get a callback URL error with Twitter connect (and I'm assuming FB too).

Is there a way I can set it so it won't matter what URL they use?

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  • krileon
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12 years 7 months ago #201981 by krileon
Replied by krileon on topic Re: Issues with new users
This is normal. The connect sites are extremely picky about domain matching and example.com is not the same as www.example.com (it became some silly standard to append URLs with subdomain www for whatever reason). Best approach is add a redirect from your hosting panel as cPanel often has this capability or adding a redirect with htaccess. This redirect would result in sending them to www if they go to the non-www version.

Kyle (Krileon)
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The following user(s) said Thank You: Stryker412

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12 years 7 months ago #202160 by Stryker412
Replied by Stryker412 on topic Re: Issues with new users
Ok thanks I have that setup now. I have two more questions.

The timestamp is off by a few hours in the members list. I had users who had just finished registering but it said 4 hours ago. I have the global time via Joomla set to NY. Is there another time zone setting within CB?

How can I get the # that is associated with a Twitter account? I see that when a user connects via Twitter a number is associated with their account? How can I get that number? I think that will fix the issue I'm having with my own Twitter not connecting to my CB account.

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12 years 7 months ago #202235 by krileon
Replied by krileon on topic Re: Issues with new users

The timestamp is off by a few hours in the members list. I had users who had just finished registering but it said 4 hours ago. I have the global time via Joomla set to NY. Is there another time zone setting within CB?

This is a known issue. Please see the below bug ticket. Please note it won't apply to existing users. Testing and feedback is welcomed.

forge.joomlapolis.com/issues/3535

How can I get the # that is associated with a Twitter account? I see that when a user connects via Twitter a number is associated with their account? How can I get that number? I think that will fix the issue I'm having with my own Twitter not connecting to my CB account.

It's a field so you could use the substitution for it [twitter_id] to display it in a delimiter field, etc..

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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