Renewal by Member A ended up paying for Member B

How do I remove the renewal from CBSubs > Subscriptions? I can't find any delete button. Did you mean set the status as 'Expired'?

If I add subscription for Member B through User Management (in her case re-activate since her membership was marked as Expired by system), will CBSubs create all the baskets & payment records? My first thought is no because the system doesn't know anything about the basket & payment.

Caching is already disabled for this website and Member A said in his email that he didn't do anything all before receiving the email confirmation, i.e. he didn't initiate the basket and abandon it, etc.

Oh well, let's hope this is really a one-off case as I'm baffled too. There is no connection whatsoever between them.

How do I remove the renewal from CBSubs > Subscriptions? I can't find any delete button. Did you mean set the status as 'Expired'?

You'll need to edit their dates to subtract the renewal.

If I add subscription for Member B through User Management (in her case re-activate since her membership was marked as Expired by system), will CBSubs create all the baskets & payment records? My first thought is no because the system doesn't know anything about the basket & payment.

No; if you were up to date you'd be able to give generate a basket from frontend for her, but your release doesn't have said feature.

Caching is already disabled for this website and Member A said in his email that he didn't do anything all before receiving the email confirmation, i.e. he didn't initiate the basket and abandon it, etc.

No idea then. I've no clue how they managed that to renew another user, but endusers are constantly surprising us with nonsensical ways to go about things, lol.

Oh well, let's hope this is really a one-off case as I'm baffled too. There is no connection whatsoever between them.

If it manages to happen again please let us know immediately on discovering it and push for details from the user so we know where to look exactly.

krileon wrote: You'll need to edit their dates to subtract the renewal.

Yep, will do that.

No; if you were up to date you'd be able to give generate a basket from frontend for her, but your release doesn't have said feature.

I see. That's a nice feature that I've looking forward to. Right now we use workaround i.e. admin will login as user from frontend (there's a Joomla extension that allows that) and initiate basket.

No idea then. I've no clue how they managed that to renew another user, but endusers are constantly surprising us with nonsensical ways to go about things, lol.

Haha .. yeah. I did a lot of developments last time and these things happened

If it manages to happen again please let us know immediately on discovering it and push for details from the user so we know where to look exactly.

Will do although I hope there will be no next time for this case. Can you clarify how to push the details from the user?

Can you clarify how to push the details from the user?

I meant push the user to give you full details on what they did. Like exact steps they took. Steps to duplicate are very helpful.

Ah I see. Yep, will do that if that happens again. Thanks Kyle! Appreciate your help