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[SOLVED] How to setup a 'Send e-mail' function?

  • vegas77
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12 years 2 months ago - 12 years 2 months ago #208373 by vegas77
Can somebody help me?

I have a trouble with user-to-user emails in Community Builder. I guess this function is in the core, so it is shown in a CB menu by default and requires no additional plugins. But it doesn't work on my site. When trying to send an email I get a error message. Though I'm pretty sure that both sender's and receiver's emails are set correctly (since I've set these by myself for these 2 testing accounts).

Does anybody have an idea about how to make in work?
Thanks in advance!

Technical info:
Joomla 2.5.6, CB 1.8.1, website www.instapoker.tv (a can give you login details if needed).

Regards,
Vladimir.
Last edit: 12 years 2 months ago by krileon.

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  • krileon
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12 years 2 months ago #208391 by krileon
Replied by krileon on topic Re: How to setup a 'Send e-mail' function?

I get a error message

What is the error?

Have you tried CB > User Management > Mass Mailer to ensure emails even send?


Kyle (Krileon)
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12 years 2 months ago #208393 by vegas77
Replied by vegas77 on topic Re: How to setup a 'Send e-mail' function?
I use a russian version - the error is 'Отправка Вашего письма не прошла! Пожалуйста попытайтесь еще раз.' . Strict translation is 'Your email is not sent! Please try again.'

Let me check the mass mailers, I'll report you shortly.

Regards,
Vladimir.

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12 years 2 months ago #208395 by vegas77
Replied by vegas77 on topic Re: How to setup a 'Send e-mail' function?
OK Kyle, I've just checked the mass mailer - it works fine. I've sent a mass mail to 2 testing users, it is delivered to both mailboxes.

Regards,
Vladimir.

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12 years 2 months ago #208398 by krileon
Replied by krileon on topic Re: How to setup a 'Send e-mail' function?
Do registration emails send successfully? Please grab the original string that is being translated so I can see exactly what's triggering that string. I'm guessing the 10 emails per hour limit is being hit (I think that's the limit, maybe it's per day?).


Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
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  • vegas77
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12 years 2 months ago #208400 by vegas77
Replied by vegas77 on topic Re: How to setup a 'Send e-mail' function?
Yes, everything's alright with the registration emails. Just created a new user to ensure.

I never heard about any 'per hour/ per day' limitations for a number of emails. Could you tell me where I should check it?

The original error message is: _UE_SENTEMAILFAILED . In English it is: Your email failed to send! Please try again.

Regards,
Vladimir.

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