I have CB on one of my client sites. When users change their passwords, or use the forgot password button the password entered / generated does not work. I have tried to manually change the password in the admin backend and the same thing happens. However if I change their password using the Joomla users backend the password is OK.
Please help as I have a number of users that now cant access the system.
After changing a password within CB check the database table _users to ensure it's encoded. If it's plaintext then something installed maybe preventing the encryption. If is the case then ensure all CB plugns are up to date as a few could've caused this.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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It won't be the same encryption. The main take away is it is being encrypted. Are you using randomly generated passwords or are users supplying their own passwords?
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Strange, please PM backend super administrator login credentials and will take a look.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
krileon
