Facebook plugin doesn't work

loft1974
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11 years 6 months ago - 11 years 6 months ago #224225 by loft1974

Facebook plugin doesn't work was created by loft1974

I go through the installation and registration process as described in the documentation. I have tried both CB Facebook Connect version 3.0.1 and CB connect 4.0.1.
In both cases when the user clicks the facebook login button a window pops up to enter email and password. Once this is done the window closes and nothing happens. The user is not logged in. I have searched the issue in this forum, but none of the solutions offered has resolved the issue. I have already checked that all settings are correct.
I am running Joomla version 2.5.9
Any help would be great appreciated.

Sould probably mention that I have the coolness template installed

Thanks

Last edit: 11 years 6 months ago by loft1974.

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krileon
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11 years 6 months ago #224248 by krileon

Replied by krileon on topic Facebook plugin doesn't work

Enable debug mode and maximum error reporting then using Chrome or Firebug for Firefox and press F12 to open the developer console. Now navigate to the "Console" tab and right click then tell it to preserve errors, messages, etc.. now attempt to use the Facebook button again and see if any errors are logged. As the communication is purely JS based for the most part this is needed to debug any communication errors.

Kyle (Krileon)
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loft1974
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11 years 6 months ago - 11 years 6 months ago #224255 by loft1974

Replied by loft1974 on topic Facebook plugin doesn't work

Thanks for the the tip.

It looks like there may be some sort of conflict with JCE Editor or JCE Media box. When I press the Facebook connect button it appears it launches an instance of the jce mediabox.
[rootfolder]/plugins/system/jcemediabox/themes/standard/popup.html
and
[rootfolder]/plugins/system/jcemediabox/themes/standard/tooltip.html
For both it returns following error: 304 Not Modified 302 ms at jcemed...ion=114 (linje 94)

I tried to disable the JCE components but errors still remain.

Was this info helpful to assist in resolving the error?

many thanks

Last edit: 11 years 6 months ago by loft1974.

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krileon
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11 years 6 months ago #224260 by krileon

Replied by krileon on topic Facebook plugin doesn't work

Please PM backend super administrator login credentials and will take a look. The popup usage is purely jQuery based so if you've a fatal JS error present it will break the usage.

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krileon
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11 years 6 months ago #224281 by krileon

Replied by krileon on topic Facebook plugin doesn't work

Have tested my personal Facebook account and worked perfectly fine. Are you attempting to Register or Link to an existing account? I was able to register successfully using my Facebook account without any errors.

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loft1974
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11 years 6 months ago #224285 by loft1974

Replied by loft1974 on topic Facebook plugin doesn't work

Hi could you tell me step by step how you did it?
I cannot log in with my existing account, nor can I register with it.
The popup just disappears, not letting me do anything.
It's exactly the same issue with the linkedin connect option.
I've tried with different browsers, all the same issue

Thanks again

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