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hello, need some help with possibly unique cbsubs plan setup

11 years 6 months ago - 11 years 6 months ago #226184 by michaelgreen252
update...so either changing tabs acl back to public..and then using fields tab protect to set owner plan..and then setting this..
Still Available for Profile Owner himself: No: profile owner himself is also restricted

has worked...(i also set my cb login module params..enabled showing create account link and resend password..which was turned off temporarily)...

I dont need a pro set up i just need your software to worked as described...and the paid support that i paid for when it doesent work as described..,

this leaves me with 2 issues now..
which prevents me from using your software if unresolved...

#1. When a user subscribes to a plan...which is free but not lifetime as you mentioned...it removes the name and it does not happen with any other software on my website..nor the 3 other membership softwares that ive had so far so its definitely related to this...I dont want to spend massive time or wind up having to pay someone else to get your software to work properly..

#2. when creating a plan..setting under the access tab...i set the plan to set the member to a group after subscribing to plan...that does not happen..like i said not only does it not send my user to the group but it removes the name..

with your software not allowing for users to register into a plan properly...
and the plan not being able to add the user to a group properly....
which are the most basic functions for a membership software...

I love all of your work and definitely wish to maintain a relationship with you guys..but basically telling me to figure it out myself ..and your software is not cheap..which i felt was well spent at the time is just not going to work for me.

You guys let me know..as i only had your cbsubs and professional package for under 20 days now...
your 30 day money back guarantee says...

Once this information is received we will either fully satisfy your concerns or refund your purchase.

That's it - we either satisfy your concerns or we give you your money back.

Id rather do business with you guys..but if i cant use it...and you guys feel like i have to figure it out my self then im gonna have to ask for a refund..

Let me know..id like to resolve this by today if possible..ive been at a standstill and have been trouble shooting for days and my frustration level is on super high now..
thanks
Last edit: 11 years 6 months ago by michaelgreen252.

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  • krileon
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11 years 6 months ago #226190 by krileon
You don't have to spend anything extra, please see my previous reply where I have requested you to PM backend super administrator login credentials to investigate as well as exact steps to duplicate. The installation services was simply a misunderstand of what you were requesting, again, I apologize for the misunderstanding.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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11 years 6 months ago #226196 by michaelgreen252
actually i submitted a ticket to you last night..it had all of the credentials and links requested...and in it you said to use the forum...
but thanks for now helping me resolve...
do you need me to submit another or do you still have my ticket available to you..

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11 years 6 months ago #226199 by krileon
I've located your ticket, but I still need exact steps to duplicate your issue. I assume this happens with every frontend registration?


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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11 years 6 months ago - 11 years 6 months ago #226203 by michaelgreen252
regular cb registrations have worked fine...
other membership software regs worked fine..

My tab has been set to owner..require plan..not show owner..which has worked..
The tab has been set to public...acl access....or should it be music acl?
My plan is a top plan...add to music group


currently..i have been trying to add a music plan to a music tab labeled [my albums] showing owner and visitors ..but restricting owners prevliges from my visitors..
..the plan is [music]
the tab is [my albums]
when i register the user to the free music 30 day plan..
it assigns the supscription ...but does not deliver user to group that i set in access tab of plan..
also if you then check the profile..or user manager...the users name is removed after adding plan...
i then have to reenter a name..



my subscription plans module is on the home page as im still setting up..
or you can go to the [ my profile] menu tab to see the users profile...there is the subscriptions tab..
Last edit: 11 years 6 months ago by michaelgreen252.

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11 years 6 months ago - 11 years 6 months ago #226206 by krileon
Have reviewed your install and you're setting the Name to blank within your CBSubs plan. On Integrations > Fields you set Name to blank. I've removed this usage and it's working fine now (you only had it set like this for the Music plan). I've confirmed with the test user "demouser", which you can see from backend worked fine (has name and usergroup).


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Last edit: 11 years 6 months ago by krileon.

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