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This is what I've donekrileon wrote: If you're using the GroupJive menu as a module then you need to make sure the module is assigned to every page
Not sure to understand you correctlyor to the menu item in respect to the Itemid GroupJive is using.
understoodAgain, you can not use External menu items and have module assignment; it has to be an Internal menu item, which you can generate from GJ > Menu.
If one doesn't exist for the page you're wanting then you can't have what you're wanting. Aside from that I don't understand your issue; please provide screenshots of the problem.
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