Do you have "Bonus time before first period start (for calendar-based durations)" configured under the Pricing tab? This would explain why they're getting additional time. Also ensure "Manual renewal extends expiration date as follows" is set to "Renewal starts at expiration date or at payment date - whichever happens last (allows free gap)" so renewal happens at payment instead of at expiration as you could have it setup to always extend from their current expiration date.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
+
Read our Documentation
+
Search the forums CB links:
Documentation
-
Localization
-
CB Quickstart
-
CB Paid Subscriptions
-
Add-Ons
-
Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Hi, I have not got any bonus time options set. I have Manual renewal extends expiration date as follows" is set to "Renewal starts at expiration date or at payment date - whichever happens last (allows free gap)as suggested.
I am now getting a second set of renewal information showing up. See the attached screengrab.
krileon
