Expired Membership Emails

How are you sending expiration emails to begin with? I assumed you had a mailer configured to do it. Sorry, if I don't know what email you're even sending to users there's nothing more I can really suggest. CBSubs doesn't send any emails unless it has been configured to do so.

We have 4 plans. Under each plan there is a place to enter the email message when expired. We have the following for two of the four plans. Those people are the ones receiving an email.

Email on expiration
This is the email that can be sent when this subscription expires. Leave blank for no email sent.
Expiration email subject (subscription active) TMCA Membership Expired
Expiration Email body (subscription active) Your membership with TMCA has expired.

We certainly don't want to lose you, and hope you'll consider renewing your membership.

If we can help you in any way to get more out of TMCA, please let us know.

TMCA
Sectretary@TexasMariners.com In "settings" is the following:


In CB Subs Settings we have the following:
Automation settings
Mass expiry settings
Mass expire subscriptions method Admin area only (100 at a time maximum per main CB Subs admin pageload)

So the question is now that I have created TMCA Membership in Mailer and set the trigger will this now generate an email correctly? Do I enter the email message only in the Mailer or is it necessary in each plan as well.

If you're going to have CBSubs Mailer send it then be sure to clear the email under the Presentation tab of your plan. The email under the Presentation tab of your plan only sends if the subscription is actually expired and only when expirations are triggered. In your scenario it should not have sent unless there's a plan configuration issue resulting in more than 1 subscription row. Please ensure when they renewed their subscription it did not create a new subscription for the same plan within CBSubs > Subscriptions as that'd explain why it sent regardless of them renewing.