Duplicate Stripe payments taken via CBSUBS

We had a similar situation recently where someone renewed with Stripe, the auth didn't get done immediately and they manually renewed, then the auth code came through and they actioned that payment (thinking it was related to their manual payment) resulting in two payments.

Well their Stripe recurring payment certainly worked and based off the order of events they manually renewed then the auto recurring payment came through and renewed again. I'm frankly unsure how unless their plan expired before the auto recurring payment could happen. It looks like you have a 31 day grace period so that shouldn't happen unless that was added after I mentioned it earlier. The history log basically proves this as well.

1. 23/09/2024 12:05:10 - User subscription activated as Renewed autorecurring with notifications
2. 22/09/2025 19:14:25 - User subscription activated as Renewed
3. 23/09/2025 13:11:09 - User subscription activated as Renewed autorecurring with notifications

These are ordered from oldest to newest. The 2nd one is a manual payment. The 3rd one is a recurring payment matching the date of the first one within a 1 hour time window and is a auto recurring payment. Basically they manually renewed somehow for whatever reason before auto recurring payment renewed them.

Shouldn't the system stop the auto renewal if it's been manually renewed?

So at this point my advice is to just refund one of the payments then edit their subscription in CBSubs > Subscription (click # in ID column) to adjust their expiration date. I don't see anything within the logs to indicate a problem caused by CBSubs Stripe itself.

Shouldn't the system stop the auto renewal if it's been manually renewed?

Normally yes. I'm not sure how they manually renewed, but they did somehow. I think you'd need more information from the customer to see what they did. Maybe it indicated to them it was expired, which would be strange as there's no indication in the logs the subscription expired.

I'll ask the client but I'm not sure a detailed enough answer will be forthcoming. 'The system doesn't work' - is the only cry.

Unfortunately I don't know what else to say. We've all the logs indicating they manually paid. I just don't know how yet or why for that matter.

I'll duplicate your plans configuration locally and test this scenario as maybe there's a configuration combination we're just not handling well.