UniMult wrote: I PM you the login details. Thanks
Nick has escalated the issue to me.
I have simply turned on the Joomla Site debug (as suggested in all our FAQs), and I see following error message appear:
Code:
Warning: SimpleXMLElement::__construct(): (null)(null)Entity: line 26711: parser error :
out of memory error in /homepages/removed/htdocs/libraries/CBLib/CB/Legacy/cbInstaller.php on line 195
So it is clearly a memory issue in the php process, either due to a php limit or an apache memory limit a linux-process-memory limit on your system (and obviously way below 256 MB).
Our memory-checker php file (also mentioned in our FAQ):
www.joomlapolis.com/downloads/downloads-single-items/cat_view/77-free-member-download-area
can give you exact maximum PHP memory of your system by testing how much memory it can take for real. (I have no file-upload ftp access to your site so couldn't do the test). But obviously it needs to be increased to install that big plugin (it has a big XML file because it contains all provinces locations worldwide).
Something else than the php.ini memory_limit (that one has a generous 2048MB so it is not the issue) enforces the memory limitation. It could be a setting in the Apache configuration, the htaccess file or the php.ini file. Or a system process-memory limit. Only your hoster (or the person having root access to your server) can help you to find that limit.
beat
