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[SOLVED] where is email notification set ?

11 years 6 months ago #225573 by mothersofboys
Replied by mothersofboys on topic where is email notification set ?
ok I will double-check settings for owner's account and report back tonight. The owner does have an account so I'll sign on as him and set all his notifications for all groups and categories. Thanks

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11 years 6 months ago #225588 by mothersofboys
Replied by mothersofboys on topic where is email notification set ?
ok
i have a super user with emailaccount01@url.com

i have logged on as emailaccount and have set notifications to "notify" for all groups so that this user (emailaccount01) will receive email notification of when a group and sub-group is created. These groups would be created in my 7 categories like "sewing", "knitting", "weaving" etc... My "Categories of groups" has been set for all notifications too.

so I created a new group in category: knitting
this is new group is called "knitting-know-it-alls"

emailaccount01 has already set notifications to send emails of new groups being created inside all 7 categories.

emailaccount01 did not receive the email that the group "knitting-know-it-alls" was created and needs approval.

my LR@url.com account got the email notification.

and emailaccount01 has "receive moderator emails: yes" in CB>user mgmt

so it seems that again, I'm back to figuring out how to get my LR@url.com email to not receive these emails, but other super users to get them - namely the site owner.

The site owner will need to get notifications for:
+ new user registration (I believe this has been addressed with the "receive moderator emails" setting)
+ new groups and sub-groups created and awaiting approval


thanks

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  • krileon
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11 years 6 months ago - 11 years 6 months ago #225657 by krileon
Replied by krileon on topic where is email notification set ?
Moderator notifications only send to moderators that are set to receive emails and are within CB Moderator usergroups as specified within CB > Configuration > Moderation. From there the user must be set to receive notifications within GJ it self, which is Category by Category and Group by Group based. A user will not receive a notification for their own actions though.

Note GJ notifications send by PMS by default. So if you've UddeIM installed they maybe receiving a PM instead of an Email. You can force email notifications within GJ > Config > Notifications.


Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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Last edit: 11 years 6 months ago by krileon.

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11 years 6 months ago #225664 by mothersofboys
Replied by mothersofboys on topic where is email notification set ?
thanks for the reply...

I have all my superusers set to receive Moderator emails with CB > Configuration > Moderation.

I have also set all my superusers (test accounts) to be notified of all groups creations, user joins, and user leaves in the "group by group" way as you have described. I am not allowing any category creation at all.

However, *my* superuser account is getting the email, not ALL the test superuser accounts I have created and configured to receive notification for each group.

So I have a superuser account
emailaccount01@url.com

this account has been configured to receive moderator emails. When a new user registers and confirms, emailaccount01@url.com is receiving notification of that.

emailaccount01 has also gone into each of my 7 categories and all the groups within those categories and selected "notify" for group user joins, new group creation, group user leaves.

emailaccout01 is NOT getting email of users joining and leaving or new group creation. but my superuser - LR@url.com IS getting the notification.

so something appears to not be working right. emailaccount01 should also be getting notification of people joining, leaving and making new groups that need to be approved.


No UddeIM installed.

am I totally missing something here?

thanks

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11 years 6 months ago #225686 by krileon
Replied by krileon on topic where is email notification set ?
Please ensure you're using GJ 2.7.0 stable as older releases have buggy notifications. 2.7.0 has confirmed fixed and working all notifications (all were retested) and seams to be working in all my tests. There's no reason for you to receive the notification and not the others if they're set to be notified.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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11 years 6 months ago #225719 by mothersofboys
Replied by mothersofboys on topic where is email notification set ?
I am on

CB 1.9
GroupJive 2.7.0
Joomla 2.5.8


Just double checked again through several categories and groups within those categories -- all are set to notify for new users and new group creations.

also - just made a new groups with a 'regular' user and a superuser and have received no notifications of either new sub-group being made.


regular user created sub-group in ...
category: crochet > group: crochetgroup ii > kro-shay-2a

no notification to either me at LR@url.com or emailaccount01@url.com


superuser emailaccount01 created sub-group in ...
cat: weaving > group: i dont now how to weave > we dont weave


neither LR@url.com or emailaccount01@url.com got notification

thx

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