[SOLVED] Major Registration/Sign Up Issues On Now Live Site?

Don't know what more to advise. If your admin is receiving emails then CB is having no problems sending them as the admin email sends shortly after confirmation and/or welcome email would normally send (it's in the same function). I suggest contacting your host and have them reviewing mail server logs as it could be an outbound issue from your server. Also ensure the from address is a valid address within CB > Configuration > Registration.

Having an SSL certificate now attached to my site wouldn't make any difference would it to outgoing messages with CB?

Nope.

Hi Again Kyle,

Thanks for taking the time to reply, much appreciated as always.

I've had some more feedback from my hosting provider which reads as follows;

Hi Rob,

Thanks for your response.

It looks like the messages are being sent to the mail server, and then attempting to send as well, but each time we are seeing the following error:

2013-06-18 23:41:38 H=web242.extendcp.co.uk (swswsws.co.uk) [79.170.40.242] F=<site-admin@swswsws.co.uk> rejected RCPT : relay not permitted

This error suggests that the recipient is rejecting the mail for some reason here. This can be for many reasons, and it is hard to tell exactly which this is. Are there any recipients for whom you could ask them to speak to their provider to find out why this is being rejected at all?

I can't see any email provider that any of my new users use, want to look in to it as it's too complicated it seems.

Therefore, I'm wondering if whilst my site is now live with members logging in etc (I had to turn off confirmation sought to enable them to register and login) whether I can just re install CB and see if that does the trick?

Would this though end up with me losing all additional plugins or any 3rd party one's I've installed?

We've also had a few people saying today that they can't log in today. People who had already registered prior to the whole "outgoing email issue".

I look forward to hearing from you in due course.

Regards,
Rob

krileon wrote: Don't know what more to advise. If your admin is receiving emails then CB is having no problems sending them as the admin email sends shortly after confirmation and/or welcome email would normally send (it's in the same function). I suggest contacting your host and have them reviewing mail server logs as it could be an outbound issue from your server. Also ensure the from address is a valid address within CB > Configuration > Registration.

I've had some more feedback from my hosting provider which reads as follows;

Check your Joomla mailer settings as it looks like you should be using SMTP with authentication. Note to have SMTP work fine with CB you need to ensure Host is followed by port (e.g. smtp.example.com:8000). It's probably trying to send emails anonymously, which it won't allow except to it self. Really there's nothing I can do or suggest any further in this regards as it's entirely in your hosts hands. CB is sending the emails out fine, but ultimately it is your hosts mail server that actually does the sending.

I can't see any email provider that any of my new users use, want to look in to it as it's too complicated it seems.

Email provider is anything after @ in their email address. You should be able to see all your users email addresses within CB > User Management.

Therefore, I'm wondering if whilst my site is now live with members logging in etc (I had to turn off confirmation sought to enable them to register and login) whether I can just re install CB and see if that does the trick?

Reinstalling CB won't fix your issue as it has absolutely nothing to do with CB. You've either mailer configuration misconfigured, your hosts mail server is not working properly, or your hosts mail server IP address is blacklisted by various domains (common with @yahoo, @hotmail, and @gmail) for spam (if you're on shared hosting that could easily explain the blacklist if is the case).

Would this though end up with me losing all additional plugins or any 3rd party one's I've installed?

If you uninstall CB you'll have file loss, but not data loss. Installing CB over top of CB will cause loss of nothing.

We've also had a few people saying today that they can't log in today. People who had already registered prior to the whole "outgoing email issue".

I've no idea what your login issue is. That sounds like a completely separate problem. You'd need to duplicate the issue to be able to debug it and see what's going on.

Kyle,

I'm just letting you know that the below is what fixed it, I just wish I knew for both our sakes this was the issue a lot sooner, but I would like to say thank you for your patience with me and sharing your views and possible fixes etc until we arrived at the below one.

Regards,
Rob

krileon wrote: Check your Joomla mailer settings as it looks like you should be using SMTP with authentication. Note to have SMTP work fine with CB you need to ensure Host is followed by port (e.g. smtp.example.com:8000). It's probably trying to send emails anonymously, which it won't allow except to it self. Really there's nothing I can do or suggest any further in this regards as it's entirely in your hosts hands. CB is sending the emails out fine, but ultimately it is your hosts mail server that actually does the sending.