Memory Issue & Ticket

Hi I have desperately been trying to resolve the memory issue I seem to have with CB and on trying everything I could find in the forum and in the documents I submitted a ticket. However, I received no confirmation that it was sent/received and as I am really desperate and need to solve this urgently I wondered if you could update me on whether this is normal and how long a ticket response may take?

Thanks

dillydally wrote: Hi I have desperately been trying to resolve the memory issue I seem to have with CB and on trying everything I could find in the forum and in the documents I submitted a ticket. However, I received no confirmation that it was sent/received and as I am really desperate and need to solve this urgently I wondered if you could update me on whether this is normal and how long a ticket response may take?

Thanks

Reply given yesterday to your ticket:
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Hi and thanks for contacting us.

FAQ article here should help you:

www.joomlapolis.com/support/faq/101-support/18261-fatal-error-allowed-memory-size-of-xxx-bytes-exhausted-

We are here to help you !

Best Regards,
Nick
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Suggest you look in your gmail spam folder and follow actions mentioned here:

www.joomlapolis.com/support/faq/101-support/18344-marking-incoming-gmail-powered-emails-as-not-spam

Hi, thanks for the response, strange thing is I am not receiving any emails from you either from the forum or from the ticket. My email is listed correctly ?

I guess this was a sad use of my 1 ticket ? I have done all the checks, I am running on 64mb which surely should be enough, I've removed plugins so that even the unpublished ones don't load and yet the response is ways to increase to 64mb? I guess I'm now not only confused and desperate but frustrated too. Is there nothing else that can be causing this, I've never encountered something like this before?


Thanks.

dillydally wrote: Hi, thanks for the response, strange thing is I am not receiving any emails from you either from the forum or from the ticket. My email is listed correctly ?

Thanks.

Did you follow instructions from the second link I gave?

Yes but as I've said I have 64mb and so I still don't understand where the memory issue is?

Attached is my cpanel showing 64mb and the phpmemtest.php confirms I have 63mb? Is this still a memory issue is seemingly 64mb is supposed to be fine?