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[SOLVED] Mailers stopped working after upgrade

  • marse7
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9 years 5 months ago - 9 years 4 months ago #277165 by marse7
[SOLVED] Mailers stopped working after upgrade was created by marse7
Hi,

This site (the source of many frustrations) was upgraded from J25 to J3 along with all the components and plugins. I'm using the latest CBSubs (4.0.1)

Ever since the upgrade the mailers haven't worked. The CRON job runs but nothing is produced and even keying them using the URL you've conveniently provided in the Automation Settings won't return anything.

I am enclosing a screenshot of the current settings for Expired Membership. There are no conditions other than the ones you see. I have five mailers (Expired, 15 Days, 30 Days, etc.) and none currently work. In looking at the old site which I still have running under a subdomain, running the URL returns 245 mailers to be processed. Nothing is happening here.

Appreciate any insight into this. It's driving me a bit nuts.

Best,
Mark
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Last edit: 9 years 4 months ago by marse7.

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  • krileon
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9 years 5 months ago #277202 by krileon
Replied by krileon on topic Mailers stopped working after upgrade
Install latest CB 2.x nightly below.

www.joomlapolis.com/downloads/doc_details/640-community-builder-nightly-build

Next install latest CBSubs 4.x nightly below.

www.joomlapolis.com/downloads/doc_details/671-cbsubs-gpl-nightly-build

Now see if your mailers are sending. There are some known issues with mailers not sending in some cases, which are fixed by the nightlies.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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  • marse7
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9 years 5 months ago #277219 by marse7
Replied by marse7 on topic Mailers stopped working after upgrade
Thank you for your quick response.

I have done as asked and nothing has changed. I still get 0 messages through the mailers.

Running the mailers in the old site which is using J2.5x I get 289 in the message queue.

Best,
Mark

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  • krileon
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9 years 5 months ago #277220 by krileon
Replied by krileon on topic Mailers stopped working after upgrade
Please provide a screenshot of your mailers configuration. Could be an issue with the timing configurations causing it to be unable to match any subscriptions.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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  • marse7
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9 years 5 months ago #277227 by marse7
Replied by marse7 on topic Mailers stopped working after upgrade
Thank you!

Again, the old site is generating 289 potential mailers. Matching would seem to be the same with this upgrade. No?

I have 5 mailers:

1) 15 days before main membership expires.
2) 30 days before main membership expires.
3) Upon expiration of main membership.
4) 30 Days before consultant listing expires.
5) Upon expiration of consultant listing.

Screenshots attached.

Best,
Mark
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  • krileon
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9 years 5 months ago #277272 by krileon
Replied by krileon on topic Mailers stopped working after upgrade
Please PM backend super administrator login credentials and will take a look.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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