[SOLVED] Mailers stopped working after upgrade

I have exactly the same problem.

I have three mailers:

• One month before expiry date
• Two weeks before expiry date
• On expiry date

I use the 2 URLs option for the CRON job. The CRON job is run daily but has no output. The same result if I run the mailers manually. This has been happening since July 2015 and I have tried everything suggested so far without success. Instead of getting reminders via mailers our members get expiry notices via the plan workflow.

Joomla 3.4.8
CB 2.0.13
CBSubs GPL 4.0.1

I too am getting quite desperate!

Going deeper into investigating into your issues is on my high-priority list for this week. Please keep accesses you gave to Kyle working, so that investigation is possible over next few days.

Autobahn,

It was suggested that I update to the latest build which addressed some previous mailer issues. If you haven't done that perhaps try it. Maybe it will help your issue.

Mine remains but maybe yours can be fixed by an update.

Best,
Mark

Thank you, Beat. Appreciate both yours and Krileon's efforts.

Mark

If it would help I can give Kyle superadmin access to our site as well

We're close to finding the issue. There's a problem with how the query is being constructed it seams. Beat will know more once he investigates further. At this time no further credentials are needed. It seams to have a lot to do with the timing of the mailer. Specifically "Automatically send message at following date", "Relative to this date of the plans below", and "But do not send message if it's later than" values.

To find the query of the mailer ensure debug mode and maximum error reporting are enabled then click the process URL and remove &format=raw from the URL then press enter in your address bar. At the bottom of the page you should see query debugging. You're looking for queries that look similar to the below.

www.joomlapolis.com/forum/153-professional-member-support/232672-mailers-stopped-working-after-upgrade?start=12#277601

The above query has an obvious issue with the date ranges being impossible to match anyone. If the date ranges look ok in your query then your issue could be elsewhere (typically Access settings of the mailer, conditions, or wrong plan state being checked).