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Duplicate emails being sent by Mailer and Notifications

  • krileon
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8 years 7 months ago #280066 by krileon

No. Just one welcome email is sent.

Ok, then it absolutely sounds like a plugin doing. Specifically sounds like it could be CB Profile Update Logger unless you're acting on profile update with CB Auto Actions.

One other question. Mailer "priority" is populated with "3". That couldn't be doing it. Could it?

You have all your mailers with the same timeframes? If that's the case then it's going to likely send all of them at once as that's how you configured it. You need to stagger them as I've shown above so they do not overlap.


Kyle (Krileon)
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8 years 7 months ago #280068 by Strategisto2da
Replied by Strategisto2da on topic Duplicate emails being sent by Mailer and Notifications
No. There are 7 different emails each with a different time frame trigger - upon activation, 1-day, 5-days, 9-days, 12-days, 14-days and 15-days after subscription. Each one these is then being sent 4 times all in a batch.

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  • krileon
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8 years 6 months ago #280085 by krileon
Please PM backend super administrator login credentials and will take a look. The only way for it to send multiple like that is for it to be configured to do so.


Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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8 years 6 months ago #280086 by Strategisto2da
Replied by Strategisto2da on topic Duplicate emails being sent by Mailer and Notifications
PM sent.

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  • krileon
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8 years 6 months ago #280094 by krileon
I believe priority is simply a grouping feature to group mailers together as the query will order by priority then by ordering. In short it's to allow X to email before say Y.

Your mailers absolutely have some overlap configured as follows.

Mailer 1
Automatically send message at following date: at
But do not send message if it's later than: 5 years after

Mailer 2
Automatically send message at following date: 1 day (24 hours) after
But do not send message if it's later than: 5 years after

Mailer 3
Automatically send message at following date: 1 week (7 days) after
But do not send message if it's later than: 5 years after

Mailer 4
Automatically send message at following date: 12 days after
But do not send message if it's later than: 5 years after

Mailer 5
Automatically send message at following date: 13 days
But do not send message if it's later than: 5 years after

If you send the email 14 days after someone subscribes they will receive all 5. You need to adjust "But do not send message if it's later than" to stop the overlap. I suggest the following.

Mailer 1
Automatically send message at following date: at
But do not send message if it's later than: 1 day (24 hours) after

Mailer 2
Automatically send message at following date: 1 day (24 hours) after
But do not send message if it's later than: 1 week (7 days) after

Mailer 3
Automatically send message at following date: 1 week (7 days) after
But do not send message if it's later than: 12 days after

Mailer 4
Automatically send message at following date: 12 days after
But do not send message if it's later than: 13 days after

Mailer 5
Automatically send message at following date: 13 days after
But do not send message if it's later than: 5 years after

The alternative is a potential bug with "Priority" usage and have informed beat of this topic.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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8 years 6 months ago #280096 by Strategisto2da
Replied by Strategisto2da on topic Duplicate emails being sent by Mailer and Notifications
Thanks Kyle. I see the logic of that now.

One last question, there are two settings for:

Maximum messages in total (0=unlimited)
0

Maximum messages per customer (0=unlimited)
0

If I set "per customer" to "1" would that then limit the send of that email one time to that customer?

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