Problem configuring plan to allow back-end upgrades to it

petekuhn
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3 days 10 hours ago #341124 by petekuhn

Replied by petekuhn on topic Problem configuring plan to allow back-end upgrades to it

I believe so - plan params attached.

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krileon
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15 hours 36 minutes ago #341136 by krileon

Replied by krileon on topic Problem configuring plan to allow back-end upgrades to it

Are both plans configured as exclusive? If so it's an upgrade from 1 plan to another. So upgrade conditions will apply. Conditions like only allowing upgrade if it's more expensive. Is this plan lower price than the other plan?

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petekuhn
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8 hours 9 minutes ago #341141 by petekuhn

Replied by petekuhn on topic Problem configuring plan to allow back-end upgrades to it

Both plans are configured as exclusive. Both plans do not have the restriction of upgrading only if it is more expensive.

The puzzling thing is that there are two members with the same active subscription, and it displays for one but not the other as an upgrade option (both are visible in backend only).
The only difference I can see between the users is that the one where it is not displayed has either an expired or unsubscribed subscription for the plan which is not displaying.
If I get rid of that old subscription in MySQL, it then works.

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