if I unpublished all plan, the plan child 1 is still there.krileon wrote: Reviewed and tested the usage again and it already renews expired. Not sure how you ended up with a duplicate unless your plan allows multiple subscriptions to the same plan. Suggest deleting one and trying again to see if it duplicates again.
Here I do not understand, I just have to be complicated for meI also suggest adding a query field that grabs their existing subscriptions and test against it in your conditional, because if the subscription is already active you shouldn't add it again or you're going to probably have issues and performance problems. Basically in your query field you'd query the database for an active subscription for the plan you want to add (simple select for id is fine) and check if it's empty or not empty in your conditional.
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Sounds like a broken subscription row. If possible delete it from user edit within user management. Then test again to ensure it doesn't happen again.if I unpublished all plan, the plan child 1 is still there.
However, the 3 plans children have the same settings.
You need to check for an existing active subscription before trying to give them another active subscription. Otherwise you'll be trying to give them the same subscription everytime the trigger you're using fires. You can do this by using CB Query Field to check the database for an active subscription then conditional against it.Here I do not understand, I just have to be complicated for me
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Yes, all plan, parent and child are set to lifetimekrileon wrote: Reviewed further and could not confirm on new subscriptions. Previous test the plan had a wrong duration set. Please ensure your duration is set to lifetime.
Parent was active beforePlease also confirm if the parent was already active or expired before the auto action subscribed to it or the child.
The parent is still active, with any plan child and this is what I want.Please also confirm if you're subscribing to child only or also child and parent (should subscribe both at same time for accuracy).
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