auto actions in plans

krileon wrote: Reviewed and tested the usage again and it already renews expired. Not sure how you ended up with a duplicate unless your plan allows multiple subscriptions to the same plan. Suggest deleting one and trying again to see if it duplicates again.

if I unpublished all plan, the plan child 1 is still there.
However, the 3 plans children have the same settings.

I also suggest adding a query field that grabs their existing subscriptions and test against it in your conditional, because if the subscription is already active you shouldn't add it again or you're going to probably have issues and performance problems. Basically in your query field you'd query the database for an active subscription for the plan you want to add (simple select for id is fine) and check if it's empty or not empty in your conditional.

Here I do not understand, I just have to be complicated for me

Reviewed further and could not confirm on new subscriptions. Previous test the plan had a wrong duration set. Please ensure your duration is set to lifetime. Please also confirm if the parent was already active or expired before the auto action subscribed to it or the child. Please also confirm if you're subscribing to child only or also child and parent (should subscribe both at same time for accuracy).

if I unpublished all plan, the plan child 1 is still there.
However, the 3 plans children have the same settings.

Sounds like a broken subscription row. If possible delete it from user edit within user management. Then test again to ensure it doesn't happen again.

Here I do not understand, I just have to be complicated for me

You need to check for an existing active subscription before trying to give them another active subscription. Otherwise you'll be trying to give them the same subscription everytime the trigger you're using fires. You can do this by using CB Query Field to check the database for an active subscription then conditional against it.

Ok
Because this date corresponds to nothing

krileon wrote: Reviewed further and could not confirm on new subscriptions. Previous test the plan had a wrong duration set. Please ensure your duration is set to lifetime.

Yes, all plan, parent and child are set to lifetime

Please also confirm if the parent was already active or expired before the auto action subscribed to it or the child.

Parent was active before

Please also confirm if you're subscribing to child only or also child and parent (should subscribe both at same time for accuracy).

The parent is still active, with any plan child and this is what I want.
I will control my self action to see if I did not make a mistake

Strange, if they're all lifetime then they shouldn't even have an expiration date. Not sure what to advise as it uses the same API as backend. Try giving the user a subscription from user management and see how it displays.

It does not change anything and also every user with a free plan living on the same date in their profile frontpage
I have made a mistake somewhere but I can not find it