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Problems with Plan Display for registered members

  • krileon
  • krileon
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10 years 8 months ago #241657 by krileon
A child plan won't be visible/active if its parent is expired. You also can't renew multiple plans at once so if the parent expires it must be renewed first then the child can be renewed. All the user needs to do is renew the parent plan and the child plans will be available again.


Kyle (Krileon)
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  • aamet
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10 years 7 months ago #242674 by aamet
Sorry, I had to move on with this issue as it was going nowhere. It is impossible for a member or user to just join a Free Parent Plan when it is dependent on membership of a child Plan, as the Plan will never be visible for them if they are "still" members of the Child Plan, where the Parent Plan expired.

In the end I did an SQL update on the table to set the expiry of all Parent Plans to NULL, where they were currently set to Expire, and as far as I can tell this has resolve the issue. Cheers, D

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  • krileon
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10 years 7 months ago #242697 by krileon
You can use lifetime duration parent plans if you're just using them as categories or containers. This will prevent the parent from expiring and always exposing the child plans. If a parent plan expires then the child plans will not be visible until the parent is renewed as currently you can not renew multiple plans at once (this is planned for a future release).


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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