The problem is: If someone click on Forgot Login, and tried the following:
Case 1:
Lost Password: then the user enter his username and password and then the security code, once he hits (Send username/password) Button, the page goes back to the home page and there is no error message: the the user never gets any email that has the password, in the inbox, junckmail, spam mail, trash mail .... etc.
So the email is never been sent in the first place.
Case 2:
if someone select forgot usename and forgot password, then enter his email and the security code, an try to hit the (Send Username/password) button, the Button become un clickable, it means you click but nothing happen, in another word button does not click.
I tried to search in the forum, Google and your documents but I was not able to find a problem like this.
Joomla version? CB version? Browser version? Tested with default Joomla template? Is the user a regular Registered user? Note administrators can not reset their passwords for security purposes. Debug mode and error reporting must be configured for errors to expose properly.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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Joomla version: 2.5.7
CB version: 1.8.1
Browser version: IE 9, Chrome, Firfox 17..0.1
Tested with default Joomla template: Yes, still not working
Is the user a regular Registered user: Yes
Please upgrade to CB 1.9 and confirm if issue persists as there were some issues with forgot login, which are now fixed.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
+
Read our Documentation
+
Search the forums CB links:
Documentation
-
Localization
-
CB Quickstart
-
CB Paid Subscriptions
-
Add-Ons
-
Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
I managed to update the CB to 1.9.0 with my other server, and i'm still having my first problem, after you enter the email and the code, the send password button is not clickable.
krileon
