The forgot login some times works and some times does not, I'm not sure why its acting like that, I was trying to rest the username and password this morning with Chrome, and IE 9, but I was not able to click on the (Send Username/password).
Then I used Firefox and it works without problem ?
Is there is an issue with the browsers incompatibility?
You aren't able to click the button or it sends you to login page like last time? Please be very specific on exactly what happens. If the button is not working then it's likely JS related. The button also can't be clicked until the form is completed. Note administrators can not reset their passwords for security purposes so please test with a normal registered user.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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I'm able only click on the button when I'm using Firfox, but when I use google Chrome or IE, the button is not clickable, even after entering all the information. there is no action when I click on the (Send username/Password) button.
In Google Chrome, some times it works fine and the other time it doesnt. for example:
I just tried to reset the password with Google Chrome and IE and works fine, while one hour ago it did not work at all with Chrome and IE.
Only reason for it to partially work is you have some sort of caching present or you have some sort of module, plugin, extension, etc.. that's conflicting or maybe loading in bad JS.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
+
Read our Documentation
+
Search the forums CB links:
Documentation
-
Localization
-
CB Quickstart
-
CB Paid Subscriptions
-
Add-Ons
-
Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
I tried to disable all the modules that show in the front end, I'm having the same problem, just a question: if the forgot username/password a conflict with JS, why other CB button doesnt get the same problem like: login button and the logout Button that works 100% fine.
Please help and thank you again for follow up in my problem,
krileon
